Everything Everywhere (EE) Issues

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11-20-2012
Angeles

Everything Everywhere (EE) Issues

Anyone else in the UK on the new EE network?

There is an issue and the game will only connect for a second and then it closes the connection?

EE have advised that as all my other Apps work fine and indeed I have access to a 4G and 3G network, that the issue is with the game/app itself........

......however, Nordeus support have said that because the game works when connected to a Wi-Fi connection or even tethered to an O2 connection for example it works fine, they say the connection is not good enough?!?!?!?!? when it is supposed to be the most advanced in the UK?!

I am now stuck in the middle and both refusing to help further!! I noticed on the old board others posting with similar issues! Now not sure how to take this forward?

http://oldforum.topeleven.com/viewto...p?f=15&t=29884

Anyone else in the same boat????

Regards

Steve
11-20-2012
MDKII

Hey Steve. Can you give me a little more info:

1) Have you tested other games or Apps that require an Internet connection with your mobile provider? Do you have any issues with them?

2) Are you on iOS or Android?

3) Have you tried using a Wi-Fi connection on the same device to play Top Eleven? Does it work in that case?

4) Have you tried using a different mobile operator on the same device and test whether it works?

I'll try asking around and see whether this is something on our end or not. If anyone else is having this same issue, please let us know in this thread.
11-20-2012
Angeles

Quote:

Originally Posted by MDKII

Hey Steve. Can you give me a little more info:

1) Have you tested other games or Apps that require an Internet connection with your mobile provider? Do you have any issues with them?

2) Are you on iOS or Android?

3) Have you tried using a Wi-Fi connection on the same device to play Top Eleven? Does it work in that case?

4) Have you tried using a different mobile operator on the same device and test whether it works?

I'll try asking around and see whether this is something on our end or not. If anyone else is having this same issue, please let us know in this thread.

Hi

1) yes - every other game and app I have tried, works extremely well and fast - I am getting 38mps speeds! The network performs very well! Which is the reason EE don't accept responsibility....

2) I am on iOs - I have a brand new iPhone 5 64gb!

3) Yes - a wi-fi connection works fine on the same device, as does any other connection, ie I have been personal hotspoting to my friends O2 connection and it also works fine...which is why Nordeus say its the quality of the connection not the app!

4) yes - it works fine on my device under any other operator!

Not sure what to do next?!

I invested in this new high speed network and new iphone to have a more enjoyable gaming experience and I cannot even connect!
11-20-2012
MDKII

Hey Angeles, please check your Private Message inbox.
11-20-2012
Angeles

Done.

Steve
11-20-2012
MDKII

Just to let everyone with this issue know, we're currently investigating what the problem is. We'll let you know when we get to the bottom of this.
11-21-2012
Biscuits

I work for EE and use an iPhone 5. As soon as i changed to the 4G sim i started getting this problem. 4G is the best data speed possible yet loses connection.
02-14-2013
Nakster

same issue any updates i can try

Quote:

Originally Posted by MDKII

Just to let everyone with this issue know, we're currently investigating what the problem is. We'll let you know when we get to the bottom of this.

have u got to the bottom of this issue i'm still having this problem.
02-15-2013
ross2000

Quote:

Originally Posted by Nakster

have u got to the bottom of this issue i'm still having this problem.

I'm having the same issue. When I reported it to Top Eleven they said I need to contact my operator which isn't much help as every other gaming app works fine on EE and I can't see EE being able to help me.
02-18-2013
ross2000

Quote:

Originally Posted by MDKII

Just to let everyone with this issue know, we're currently investigating what the problem is. We'll let you know when we get to the bottom of this.

Any update please?
02-18-2013
MDKII

We're still trying to resolve this issue. Sadly, it's taking much longer than expected. We apologize for that.
02-18-2013
ross2000

Ok thanks
02-18-2013
ElliottMS

Quote:

Originally Posted by MDKII

We're still trying to resolve this issue. Sadly, it's taking much longer than expected. We apologize for that.

Hi, please can you confirm whether this issue is down to the way your servers work currently and not due to EE?

I am a very frustrated EE customer who has no broadband currently due to them delaying in installing it, they send me a 4G network SIM and then I get this issue, grr.

I have to say I don't get why the game can't stay open and just save changes when you make them, and keep trying until it picks a connection. Obviously I have no technical understanding, but just saying.
02-19-2013
MDKII

So far, EE is the only mobile operator Top Eleven has known issues with in the UK.
03-22-2013
MDKII

We've made some progress on this issue. I would like to ask any users who have an iOS device and use EE to try playing Top Eleven. It should be working now. Android resolution is also in the works.
03-25-2013
Ty-Odi

BTW, if anyone else is on EE like me in the UK and having an issue still, this is how i resolved it in the end. Did my own PD as never got a reply from a mod sadly, but seems to have fixed it anyways :)

http://forum.topeleven.com/bugs-tech...html#post44832

Hope it helps