Where's my goalkeeper? Give back to me!

[Cao Sang]

11-8-2013 at 1.00 a.m to 2.00 a.m (gmt +7,from vietnam), after i were buying player, and then i've lost my goalkeeper ( his name is Jérôme rüter- Dutchman) without knowing the reason. I sent support but have not found some answers
And Until 12-8-2013 at 5.00 pm (gmt +7, from vietnam ), I found my goalkeeper being transferred in the transfer area, why?
And now, why do I still have not received an answer about that problem?
I need an answer right now, and bring goalkeeper back to me now!