Can anyone xplain y is this happen , have any of u gone trough it also

[Jasmin Alyysa]

as u can c in the picture i have won the bid n what happen is the player is not in my player list ( i refresh my TE ) n the notification the player i have bid n won it appear n i post it , still the player is not in my list refresh again -_- n the next thing i know the bid just end n i lost

n my token is gone grrrr can anyone xplain n how do i report this

pls HELP

thx