Won bid for player, did not get him afterwards

Is this normal?

What are my options when this happens or is it a case of...oh well?

There can be a delay up to hours if the player is scheduled in a match, or if your or the seller's clock is off from the server. You should get him, just after a delay.

if more than a few hours have passed, send a detailed request to Nordeus Support

Thank you for the info, you were correct, it took a while but he arrived.