I lost my game when I logged with Facebook

Hi,

I have been in my third season on top eleven. I have never connected my game with facebook.

Today I decided to connect my game with facebook but I lost evrything!!!

I didnt' want to restart everything ! I wan twice my championship, one champions ligue et one "coupe" (I'm french sorry).

So how can I have my game again ???

Thank you

Florent

You created a new team linked to your FB. Your device team can only be opened on the device it began. On that device, try logging out the FB team:

1. On your phone application, navigate to the Settings tab
2. Select Log out
The application will automatically redirect you on the log in page, which should give you the option to connect via Facebook or Let me play.

If the "let me play" still isn't there make sure there is no Facebook app or service running and try again.

If this doesn't work please ask at No, I still cannot find my team. | TopEleven Support

I am using the top 11 2015. I started with a club, and I always used "not now" when logging in instead of "play with friends". But I mistakenly pressed "play with friends" and now it has connected to my fb and created a new team. Now, whenever I log in to top 11, it always loads that team. I tried logging out from settings and pressing "not now", but it did not work. It always prompts me to connect with fb and loads that 2nd team that I don't want. Can anyone help me with this?

please see above. :)

Quote:

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Originally Posted by Cat Harrison

please see above. :)

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This doesn't work. It's happened to me. I spent loads on building the ground and team. I logged onto Facebook and everything was lost. You can't log out as it just redirects you to facebook everytime. Waste of time and money.

Thank you Cat Harrison.

I tried but unfortunately when I click on "let me play" it's doesn't works. I have always a message who tell me that I must connect me with facebook...

I'm going to send a message with your link "No, I still cannot find my team"

Thank you

i lost my top eleven game.when i log in my game by fb then i saw another new team but that is not my team.....how can i get my team?plzz i need help.....where is my team?

If logging out from the app's settings doesn't work, make sure FB isn't running and try again..

If that doesn't work:
Go to Settings, Apps, T11, force stop, delete the data and cache and not have FB (and any associated services) running, when you restart the T11 app, select NOT to play with friends.

If still no joy try uninstall/reinstall.


If all fail please ask for help at No, I still cannot find my team. | TopEleven Support

1. On your phone application, navigate to the Settings tab....can you plz tell me which phone application? should i log out?

In the T11 app, the gear icon. Log out there. then do steps listed above.

i asked your link 5 days ago.but they didn't help yet..why they are slow?

Because there are many people with issues with the new app. Also, they work normal business hours/days.

Did you try to log off in the setting of the t11 app, and then delete the data and cache for it in the machine's settings? That is the first thing they are likely to ask you, as it normally solves this issue. Also, with any app, sometimes uninstalling and reinstalling sometimes fixes issues.

Did you lose your team after updating your
application to Top Eleven 2015? If so, all you have
to do is disconnect in the Settings, then make sure
to tap "Play with Friends" on the login screen.
Let me know if that helps.what's this mean? disconnect?

i did that. but i also see my new team..that was my mistake to updated that game...i guess i never get my best team...thx for help.

If logging out from the app's settings (gear logo in T11 app) doesn't work, make sure Facebook app and any associated service aren't running through your machine's Settings.apps and try again..

If that doesn't work:
After having logged out in the T11 app, go back to machine's Settings, Apps, T11, force stop, delete the data and cache and force close Facebook (and any associated services), when you restart the T11 app, select NOT to play with friends should be an option.

If still no joy try uninstall/reinstall.

If you try all those steps I have no other advice, sorry to say, other than asking support for help