Phantom goals...

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04-01-2016
talisman

2 Attachment(s)

Phantom goals...

OK, I thought I had a one-off error or just didn't remember exactly what happened, but there have been follow-up events which lead me (at least) to believe there is a major bug in the match engine.

My original event:

In the live match, I thought Palace Casuals had won 3-1, but the match report afterwards had a different result

Attachment 64846

When I posted this in the Season 77 thread, another one surfaced from another manager:

Attachment 64847

and, while the previous two examples have not been detrimental to the managers concerned, this one certainly was:

http://forum.topeleven.com/top-eleve...tml#post399094

Note the similarity in the times of the missing events (not all goals) - between the 70th and 80th minutes (inclusive). I believe there is a bug in the match engine in which in certain matches, (some of) the events between those minutes are not reported correctly in live match.

If you have any further evidence of this, please post here.

I, for one will be taking screen prints of the match report at the end of the match (where I can) before leaving the match environment from now on, so I can add further proof, if found.
04-01-2016
ponzu

What do you consider phantom? Some goals (and perhaps YCs) are not shown live, only in commentary. These are easy to miss, but they are as real as the goals that are shown live.

In the previous (mobile) version, there was sometimes doubling up of goals and YCs if you close and reopened the app during the match. The same goal (with the same scorer) would be shown twice in Highlights and the score would be higher by a goal during the live match, but after the match was over, the correct score was shown. I have not seen this in a very, very long time.
04-01-2016
talisman

All goals in live match (or the text-only version) should be shown, even if in text. What we are suffering here is a goal shown on the after-match report that wasn't shown or recorded during live match or on the match highlights report at the end of the live match.
04-01-2016
ponzu

Nice!
04-02-2016
Gert Funck

9 Attachment(s)

I could add my CL final! :(Attachment 64895 Attachment 64897 Attachment 64896 Attachment 64898

and I think I at least drawing, and then the game is over WHAT!:rolleyes:

Attachment 64890 Attachment 64891 Attachment 64892 Attachment 64893 Attachment 64894

If you look closer, the shot efficiency is different in the two games, that should be the same :rolleyes:
04-02-2016
Tactician

A possibility could be: lost data packets. That is, some packets containing information did not reach their destination.
04-02-2016
talisman

Lost data packets would be retransmitted, if they couldn't be retrieved then a comms reset should occur, and the dreaded 'Connection has been lost...' message would appear, and the app data completely reloaded (including the 'missing' ones).

Answer from Nordeus today

### Do not reply below this line ###

Rambo, Player Support Specialist

April 02, 2016, 15:50 +0200

Dear Gert,If you’re seeing a match result which is not consistent with the one you saw before for the same match, it’s because there was a connection issue with the server and the result you saw was not the actual one. This may either be caused by a connectivity issue on your side or an unexpected maintenance period of our servers due to technical reasons.

Unfortunately, due to technical limitations, we can’t change the current result that you see in the “Fixtures” section or arrange a re-match. [...].

Thank you for your patience and understanding in this matter.

Quote:

Originally Posted by Gert Funck

Answer from Nordeus today

### Do not reply below this line ###

Rambo, Player Support Specialist

April 02, 2016, 15:50 +0200

Dear Gert,If you’re seeing a match result which is not consistent with the one you saw before for the same match, it’s because there was a connection issue with the server and the result you saw was not the actual one. This may either be caused by a connectivity issue on your side or an unexpected maintenance period of our servers due to technical reasons.

Unfortunately, due to technical limitations, we can’t change the current result that you see in the “Fixtures” section or arrange a re-match. [...].

Thank you for your patience and understanding in this matter.

It seems that Rambo has a special ability (Player Support Specialist). http://www.freesmileys.org/smileys/s...aughing002.gif

04-04-2016
gizzmo

Wow! That's a massive one this !!
05-06-2016
talisman

1 Attachment(s)

Another Phantom Goal today in Casuals home League match, this time the effect was good for the Casuals. First inkling of something amiss was the Connection Lost error when I tried to thank my supporter after the match. When I restarted TE, the match summary said a 2-2 draw instead of a 1-2 loss. While I'm pleased that Casuals got something out of the match, I'm not pleased that effectively they played the last quarter-hour with 10 men, when if a sub could have been made, then they could have pushed for the win. What I don't get is why, if the connection was iffy prior to the 74th minute, the subs that both sides made which were effected in the 88th minute were recorded correctly...

Attachment 66433

Rambo, Player Support Specialist
April 02, 2016, 15:50 +0200
Dear Gert,If you’re seeing a match result which is not consistent with the one you saw before for the same match, it’s because there was a connection issue with the server and the result you saw was not the actual one. This may either be caused by a connectivity issue on your side or an unexpected maintenance period of our servers due to technical reasons. Unfortunately, due to technical limitations, we can’t change the current result that you see in the “Fixtures” section or arrange a re-match. [...]. Thank you for your patience and understanding in this matter.