Hey again Barry,

Yeah if you contacted support through the mobile app then you wouldn't be able to see the ticket number.

Anyway, I was able to find your ticket with support - You used the same name as in the forum.

I am glad to see that your support request has been answered actually! On 27.07.2016.

The people at support will be able to help you out further on the matter as they have access to a lot more technical data.

Expect a further reply from support, Barry.