Since yesterday, video for winning grren pack or video for training are all "screen black"! i can do nothing and nothing happens! so i must reset the game!
wtf ??!! i cant training and win bonus!!!
help me nordeus!!
Printable View
Since yesterday, video for winning grren pack or video for training are all "screen black"! i can do nothing and nothing happens! so i must reset the game!
wtf ??!! i cant training and win bonus!!!
help me nordeus!!
The better way to win boosts is "nox player" search on google for nox player app for pc version and install it, when you do it type your gmail if you own one and install Top Eleven Be a football Manager, then you'll have chances to see videos for boosts ;) . I do the same way in that case and it works.Quote:
Originally Posted by tomy31
Edit: This program is safe and trusted.(not viruses and stuff)
Good Luck.
Signed
Rafael(Rodos FC Manager)
Hey Tomy,Quote:
Originally Posted by tomy31
Seems like there might be an issue with the video playback or even the streaming service. As I understand you're playing on mobile atm.
Try resetting your web connection and also go ahead and clear the Top 11 app's cache and data and see if the issue with the videos occurs again.
Btw @Rafael1991
While downloading app emulators on a desktop computer is the user's own prerogative, I wish to remind anyone the following caveat - It's very possible that Top 11 might behave strangely and in an unpredictable manner if ran through such software, as it does not support emulation of this kind. If the user experiences any issue with Top 11 while running the app through an emulator, we can't help in any way shape or form.
On the desktop Top 11 is available on the web through the use of a browser.
Go to download nox play this program is safe and emulator & trusted ( Not Official By Nordeus) :)Quote:
Originally Posted by tomy31
i delete application, reinstall and always problem!!! real handicap for me, training 2x impossible!! bonus impossible to have!! it's a real problem!Quote:
Originally Posted by Voldara
what is the solution ?
Emulator is legal ? team not delete if use emulator ?
Hey guys, as Voldara explained - The game isn't made to run on emulators, so if you ever bump in to an issue during play you will basically be on your own. :/
Also, no, your team won't be deleted.
Same problem for me. I always get a black screen after 1 vid, than I need to restart the game and if I'm lucky it works again 1 time. Already tried reinstalling the app etc.
This is giving me a serious disadvantage since I can only have about 10 to 15 extra packs now instead of 30/day.
yes it's serious problem!Quote:
Originally Posted by svens0n
even for training 2x, it's impossible! video don't launch, screen black
Administrators and nordeus will you resolve the problem ???? Or like every time, say it's not a problem there is nothing to do!
Problem is getting worse for me... I was only able to get about 8 packs today, now I'm getting the black screen instantly when I open up the vid.
Still not solved.. Getting sick of it
I have it too. Everytime I wanna launch a video, screen gets black and nothing happen.
I play on a Iphone 4S.
It might be a specific video causing this, I don't know. But plz fix it.
I'm playing on an iPhone (6) as well. Have this problem for more than a week now. This means that I already have lost about 70 to 100 extra packs. This is really annoying since it is blocking the progress of my players.
Quote:
Originally Posted by Marc3l
That may be because the offers of your countries or the memories of your devices guys. I use 4S and never dissapointed me about the videos :) while often an error occurs on my Galaxy S3 and GM tablet when I try to watch the ads.Quote:
Originally Posted by svens0n
Also, when Iphone overheats, this could occur.
Overheating would be strange since it often happens with the first vid when I just got onto the game.Quote:
Originally Posted by Antonio Gustavo Hernandez
Sometimes it happens to me after it is overheated, when an error occurs it closes the Top Eleven a few seconds after anyway. Then a problem with the offers in your country is possible. Have you tried to do this on another device? One more thing if you do not play Top Eleven as a guest, try to back up your personal information on it than format it. Strange but this usually solves this kind of problems. But first, try to watch the ads on another device.Quote:
Originally Posted by svens0n
Tried with tablet (iPad) and on that device I cant even open a single vid. Thing is that it went good for 3 months without any issue and now its every day.Quote:
Originally Posted by Antonio Gustavo Hernandez
Oh yes, today I was only able to get 14 packs instead of 30. Situation is getting worse...
Better than nothing :) I meant try another brand anyway, if you can find a different brand tablet or mobile really try it because the offers and ads differ from the brands, this could be the problem.Quote:
Originally Posted by svens0n
Ah the issues with the videos are still happening? :(
Just in case if you haven't guys, please write to our support team to report your complaints. Maybe it's something to do with specific videos that are available in your respective countries. The agents will be able get some tech data and system specs of the devices you're trying to watch the videos on and then forward all of it to the devs. Don't know, maybe it's the videos but it might be the devices themselves.
Thank you for continuing to report these tho!
I guess it's something with iOS
with my android (mobile and tablet) no problem :)
I do not think so. I think it's about the ads that we are trying to watch. I tried to explain that offers differ both from countries and devices. For example, I have a completely reverse situation Nik. While I have no problem watching the ads on IOS, my Android devices often give an error. If it would be something with IOS I could also not watch the ads. Anyway, I do not have a problem as long as I can watch the ads whether on IOS or on Android. But it would be a very bothersome situation if a manager has only one device.Quote:
Originally Posted by nikolgiorgos
from Romania
there is a new (or coming back in rotation after a break) video that crashes the app, and its new i think because didnt got this problem in the past 2 weeks
Android? Try to clear the game's cache.
Anyway, with problems like this you better write to Support. You can find the "?" icon at the bottom of the game menu.
Will do this straight away!Quote:
Originally Posted by Toxcatl
I reinstalled the app and problem solved.