Exactly. To get the F.A. token prize your group either has to promote or stay in the same division. Relegating to a lower division yields no Tokens.

And as dave1311 said, if you didn't relegate feel free to hit up the support team and they'll investigate further.

You can reach support:
a) (Mobile) By opening Top 11 and tapping the "?" button next to settings.
b) (Web) Or use the web support form here.