Lost a game because the match would not load on my screen

I lost a match today because it wouldn't start on my screen. It just stayed on the screen that shows the field. I could not participate at all in the match. Plus it gave my opponent double possession bonus for being home. I already sent a screenshot of the glitch and haven't received a response as of yet. I think the loss should be taken off of my record and have a replay of the game. I tried everything to get the match to play but nothing worked. I even tried exiting out and then going back in to no avail.