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I agree with gmacd1863. The last week I couldn't enjoy the game because of this reward claiming issue, I believe many players are in the same situation.
I won 3 IC and reported several time through "?", but it has been more than 60 hours and I received no response. This is frustrating.
Sorry for the delay Phan, our Support team is hard at work getting back to everyone.Quote:
Originally Posted by PhanFC
Hi Sausy ! When can we claim our rewards ? I sent a lof of message to support team. They said we'll add your players but nothing happened. I think we are waiting for nothing. Must share at all platforms if we don't claim.
Is this the screen that has the "?" or this forum screen. The only thing I see in the upper right of the "?" screen is where I can type words that match the canned responses from the administrators. My question does not fall into their FAQ guidelines so it's useless to me. It would be nice if there were real live moderators that you can reach and get real questions answered.
They said me we added your players automatically please check your squad. I checked my squad but there are no national players. It must be joke...
Please PM me your ID Keremaykas and I will take a look.
Within the FAQ section there is a Contact Us button in the top right. You can also visit here to get in touch with our Support.Quote:
Originally Posted by gmacd1863
Hello, i sent my manager id. Thanks.
Should send my ID to you for checking as well, Sausy? :)
Thank you very much for the link Sausy...the way the game is formatted on my computer, I do not see the Contact Us on the "?" screen.
I didn't receive a PM Keremaykas - can you check again?Quote:
Originally Posted by Keremaykas
Hi Sausy. I sent again my id.
I waited for almost a week. And the reply from support is nonsense. It seems like another automatic reply. The support just didn't read my messages. I requested again. If next time the reply is again nonsense, it will be the last time I enter the game.
You guys have been doing a good job, why just **** around with this bug?
I can understand if you guys have too much players to manage, but just reply correctly.
So frustrated and disappointed!
Phaní ½í± I feel like you. There is no mean word of "achievement" because if you success sth. you got nothing because of bugs...
Anyone got changes or fixes? I got none. Nordeus just tell nice things to settle us, I guess they did nothing to solve the problem except some automated messages.
Hi all,
We're continuing to look into a fix for Legendary Player claiming. I will post in this thread as soon as I have an update. Sorry once again for the issue with this.
How many actual humans are on your “support team?†Serious question. I also get a lot of cut and paste form letters so I was truly wondering.Quote:
Originally Posted by SausyFC
I was supposed to play in the international cup finals today around 11:37 a.m. and when I went on to check it says the international cup has already been played, but I never played the final game so I never got my rewards for winning it or finishing second. I got all my rewards from the previous stages but I didn't get to play the final game. I was the United States and I was supposed to play Romania to see who finishes first. Im just really pissed because it says it finished but it never did and I never got my rewards.
Exactly the same for me as well...
can someone please fix this bug
Same problem to me. I had to play final today, but now its written that championship has ended. :?
Nooooooo why u finished it just before the finals!!???
same problem for me too..
Exactly the same problem im having rn, was supposed to play at around 8:30 PM today, but now its saying the international cup is over.
hi , my final game show today when i saw it yesterday. but i dont know why i cant see my final game today , it says there is no gameQuote:
Originally Posted by SausyFC
its impossible it should be minimum 7 hours after now , please help me for this stiuation
same..Quote:
Originally Posted by RiskySeal
I have the same problem. My final match of wc is suppose to play tonight 10h pm. What happen and u refund the award please?
Update regarding issue with IC Final #4 in this thread. Issue has been resolved and you should be seeing your Finals scheduled.
Hi. I won the international league, but I can’t claim 3 international player to my club team. Please help.
My manager ID: 8645675202279583072
Same, I also have claiminf issues. I won the cup and when i selected platers, it said that i clan t claim them now, after restarting na app they disappeared
Please Help
My ID:8645966379946072105
Playing on app on phone
Unable to add players to my club team even after winning international cup
My team france won international cup .. i tried adding 2player last night due to slow network game didnt work .. since this morning there is no option to add , Very disapointed Please help
I have some problems too... can i get some explanation??
Hi Mohammed,
Sorry about this. Please get in touch with our Support team via the "?" in-game so they can investigate.
SausyFC
I tried to go to "?" But I do not understand what and where to go to raise the concern .. can you please guide me with path how to raise the concern from "?"
I have same problem. I won the international league, but I can’t claim the reward international player to my club team. Please help.
My manager ID: 8646237979421595154
Hi all,
To those who are having claiming issues, we are looking into it now. We'll post an update as soon as we have one.
I have the same problem with you..
the support link here
https://nordeus.helpshift.com/a/top-...=web&contact=1
Hi,
I am not able to claim my reward for starred emblem and 2 players from international team to club
I have raised "?" Over there on international cup rules but there have been 0 responce .. I am really getting pissed out here can you pleaae help !!
I could not get my rewards after the 3rd international cup with Brazil. I won against Portugal in the final by 7-1. I was promised 1 legendary player, and 2 players from my team and a start for my team. But what I got was 3 players from my team, and even then after selection it said "cannot claim rewards now". after I restarted the app, the whole rewards thing has gone. I played so hard, managed everything, to be disappointed on the end like this? you have the records and everything, right? check with my ID. when I searched online, I found that I'm not the only one with this issue.
PLEASE FIX THIS, and get me my players and rewards!!! Please. We've worked so hard not to be tricked by you guys at the end of it. I've contacted support in-game, but they're saying it'll take few days. What if I don't get any of my rewards? All of yours life would go on. Not mine ������
Attachment 106490
My manager ID: -8646238695335193635
