I also started receiving the 5% condition, but I'm still hoping for compensations. *crosses fingers*
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I also started receiving the 5% condition, but I'm still hoping for compensations. *crosses fingers*
I have managed to get some of my players back up to speed but with with couple I dont I'm worried about the injury factor kicking in..
I have encountered this problem since 2 days ago. My whole squad are fully in low condition no matter how i rotate the squad. And some of my friends, which i believe dont encountered the same problem that i faced still playing friendly match with me...:(
Can Nordeus do something??? Although i have started to gain my +5% condition back, but i have doubt my player will be in good condition to play their next match in hours time. We need some compensation of rest pack!!
Btw, does anyone know how to avoid friendly match that will lower your player condition without your notice?
I second the comp, but it aint gonna happen.Quote:
Originally Posted by jackson041104
As for avoiding friendly matches, have no friends. Or ones who wont play you..
Remove friends, simple as that. However, I do hope that they will have an option to disable Friendly games, or rather, Friendly games should have a mutual agreement between both parties/managers.Quote:
Originally Posted by jackson041104
same here..Quote:
Originally Posted by DemitriMaximoff
forget about compensation ?
oh my god my team dying dude.. :confused:
you have seen my team mate,they are not dying,they are dead,i called the funeral services for their burial:DQuote:
Originally Posted by brian194
i contacted nordeus over 21 hours ago,i didnt get a single response,so i am not waiting for any sort of compensation from them,if thats how they are treating me,thats how i will treat them back!
Responses for support tickets take up to 2 workdays at max, so please be patient.
same here!!
today is friday,end of the weekdays,so they will probably get back to me on monday and say "we are sorry for the inconvenience but our staff dont work at weekends and sorry again there is nothing we can do to compensate your losses" and i will be the dumb who has already spent tokens to buy rest packs...but thanks for the information regarding the ticket response time MDKIIQuote:
Originally Posted by MDKII
Thank you, MDKII. I will stay positive regarding this issue.Quote:
Originally Posted by MDKII
On happier note, I'm glad I drew my match 3 hours ago (my first draw of the season). I was hoping for a 26-0-0 but, oh well. Heh
No really, does it really need to be waited in line for two days at this point? It's idiotic, sorry to say so. In these cases you don't go through support, you alert devs and make it fix. By the time we wait 2 days, then we wait the days necessary to fix the bug, how long it's gonna be? Unless Nordeus feeds me with 44 greens a day untill fix, this will destroy any active challenging team's season. Wake up.Quote:
Originally Posted by MDKII
I got my fix a couple of minutes ago. A very helpful Support Team member helped me with my problem.
Thank you [insert a deity of your choice/belief]!
what do you mean you got your fix mate?all players have 99 condition or did they back you up with rest packs?Quote:
Originally Posted by Analog Soul
My ticket in Support was resolved. I was compensated with rest packs.
i am happy for you mate,at least you eventually got what you deserveQuote:
Originally Posted by Analog Soul
may i ask how long did it take to respond the ticket and how many rest packs are we talking about?
Patience is an essential virtue.
22 hours. 15 packs. Better than nothing, IMO. :)
indeed its better than nothing,i have recently passed 22 hours,still waiting :)and you can tell,i am not a patient fellowQuote:
Originally Posted by Analog Soul
Obviously, lol. xD
Do you want me to cheer you up? Give you back rubs, lap dances and etc? Lawl. xD
Started to get my players the 5% rest but still no compensation! I am patient and will wait but we better get some sorts of package for this adventure as I am PT my players as well so this was a 2 day loss for my team. Glad to hear some of us got a compensation of some sort.
nvr expect compensation from Nordeus.
They only want to take money from us....
2 workdays doesnt matter.Quote:
Originally Posted by MDKII
what matter is no fkin' compensation....
Its been 31 hours since i filled in the ticket,f*** the compensation,i dont even expect an answer from nordeus any moreQuote:
Originally Posted by ice87s
What is an issue is I fill out the form to submit my issue and it wont let me send it. Has anyone else experienced this?
hell yeah :mad:Quote:
Originally Posted by DemitriMaximoff
i did.. first make sure that you've login for nordeus support page..Quote:
Originally Posted by Perry1472
Quote:
Originally Posted by brian194
Thanks Brian now it works. I hope we are compensated for the Rest Packs we had to spend to get some of our players in game time shape!
i had the same problem...contacted nordeus support and in not even 24hours they sent 15rests
Not sure why u guys are so lucky but I did not receive any compensation or anything..Still waiting and we will see. Almost 24 hours already :)
36 hrs/3 = 12x5 = 60% form not regenerated for every player.
60% / 15%xRestPack= 4 greens per player needed to keep up with the bug.
Let's just use the main eleven to compensation calculation.
11 x 4 = 44 rests.
So not only Nordeus is not compensating all who suffered from bug, but also refunding only 1/3 (and we calculated just half a team to at least assure fair condition on main) of the lost form.
Hi can i ask is there a reason why you havent used all ur skill points.Quote:
Originally Posted by Analog Soul
Because I don't want to.Quote:
Originally Posted by scorpion11
did you have to prove that this happened to you by screenshots or did you just write about it to them, and they then gave you 15 rest packs?Quote:
Originally Posted by ndre
i just wrote about it to them...no proof sent, i guess they checked by themselvesQuote:
Originally Posted by hullabaloo
Open requests
#205544 training regenaration
Submitted 2 days ago
Being processed. View request history »
getting better and better,already passed the 2 day mark,no response,and they wont till monday as i predicted,lovely!and 3 of my players got injured during the game due to lack of condition...thank you NORDEUS for messing up with my game and not giving a crap about it even when contacted!
me too dude..Quote:
Originally Posted by DemitriMaximoff
over 30 hours, getting tired to wait..
but i think why don't you try to re-submit a ticket..
coz i do that, and in couple hours they give me a 15 rest packs.. :eek:
i have 2 tickets mate,one is so called "being processed" for 2 bloody days,and the other one is still waiting to be assigned to an assigne :)))Quote:
Originally Posted by brian194
Nordeus' handling of this bug is going to finally drive me out of this game.
I didn't receive the 5% recovery for almost 48 hours. I filled out a support request and 5 days later received 15 rest packs as compensation. Unfortunately, I used that many rest packs just maintaining my squad while the game was broken.
The bigger issue is that in an ongoing game like T11, I lost 48 hours worth of recovery while all of my opponents did not. That means that my team has essentially been penalized skill points because of a bug in the Nordeus game engine.
Common sense says that anyone who was a victim of the bug would get rest packs equal to the recovery time lost. It's not a tough formula. In 48 hours, a player recovers 16 blocks of 5% recovery. A rest pack equals 15% recovery.
Why Nordeus wouldn't issue rest packs equivalent to the lost recovery multiplied by the number of players on a squad + the 15 rest packs that they issued (ostensnsibly to cover rest packs used to play games with a healthy team) is reflective of the dismissive attitude this company has towards its players.
I am a token buyer. I buy them to be competitive. Allowing my team to maintain that same level of competitiveness vs. the teams I will be matched against the remainder of this season and in future seasons by doing simple math and atoning for a bug seems like a simple thing.
That's what I do daily for my customers. And why my customers value the relationship they have with my company.
The dismissive attitude of Nordeus' "support" is too bad. We have all overlooked and moved past many bugs, crashes and strange Nordeus decisions. Their refusal to own up to inadequacies on their end on this issue is it for me.
If you're on my server, Hit me up in negotiations. I'll finish up this season, but all my players are hitting the market before I get assigned to a new league next season and there will be one more unmanaged team in that league.
