I've opened a support ticket Yesterday but i can't see it!

I don't know where to post this so I'm posting here.
In few words:
About 48 hours Purchased thorough paypal some tokens but haven't received it.
So I wrote to Playeriz/Superrewards and tehy told me that the developer (Nordeus ) received money (in fact I could see through paypal that my transaction went fine)
They told me to get in touch with Nordesus.
Ticket opened, explained everything, received confirmation email, but, when i click on the support ticket I can't see my request.
Hope someone can explain me what I have to do.