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I lost all my coins
Yesterday as usual i started playing tope eleven and I had 49 coins with me.
But afternoon I had a match and after that when i checked my coins it came down to 4 coins(now 6).Idk what happened but when i contacted top eleven cutomer service they said i used my couns to but money.
idk what happened. As a new season is gonna start soon I dont have any coins to buy players please help me
Could you retrieve the purchase as i have a lot of money eith me.
Or else I would not be able to play the game any further
Kindly help me please!https://uploads.tapatalk-cdn.com/201...496e835f06.jpg
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If you go to Finance page, you can see as investments the money you bought with tokens.
What is writing there ?
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1 Attachment(s)
This is what you see
You bought with 40 tokens those money ? 196 M ?
If yes, tokens are gone.
If not, send a report with your ID number (it's besides the menu) .
They can track your actions.
Attachment 109148
here the support
https://nordeus.helpshift.com/a/top-...=web&contact=1
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But I didn't buy the money using tokens.
And If I don't get back my coins I can't play for the next season.
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I would strongly suggest making sure no one else has access to your account, @GopanAG . Also, please let our Support know that you'd like a refund of the tokens, that is if you are willing to give up the cash from the bank loan of course - they'll do their best to help.
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I want refund for the tokens and don't want the money
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How to contact support team
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I reported a complaint on the support site you shared yesterday.
But I didn't get any response back
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I can confirm you managed to get in contact with the agents in the Support Team. I suggest you double check but if you are waiting for a response, give it some time.
If necessary feel free to open up a case with them via the "?" button in-game or this link to get in touch. :)
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There is no replay until now
What to do
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Ok
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