Special sponsor: Didn’t get reward

I earned the special sponsor 20% tackling attribute reward today, but when I selected the player who I wanted to get the 20%, he didn’t get them, the 20% tackling attribute reward just disappeared.
I then wanted to contact support via the in-game help, but before I was able to navigate through support’s annoying bot-driven standard questions, the game crashed, and I haven’t been able to contact support since, because even though my game is up and running again, the in-game support chat is stuck and doesn’t work anymore. Of course, my player still hasn’t got his 20%.
All in all a pretty bad experience ...
:mad:

Yo consegui el rol y la habildad para la academia de juveniles y no me los han dado, los consegui el martes y todos los dias mando mensaje al soporte tecnico y aun no me han hecho ni puto caso

See what I mean ...:
Attachment 134046

NOW I’VE HAD ENOUGH!!!
Today, I earned the special sponsor role coach and special ability coach rewards, but when I claimed them, they just disappeared, so I can't select them for any of my youth academy players. I understand that our Spanish-speaking friend earlier in this thread had exactly the same problem.
Nordeus, you cheat your loyal managers by not giving them what’s theirs. Disgraceful!

I am sorry this is occurring Jernet, both the claiming issue and the support experience.

Can you please try using the web form located here? As this is via web please be sure to include your Manager ID in the description if you can.

Apologies again,

SausyFC

Thanks, SausyFC. I’ve submitted my bug + details via the form, and now I hope for the best ...

Also Jernet, just as a side question related to this, have you updated to the latest version of the game? Thanks for any additional info.

Yes, I have latest version; I run auto-updates on my iPad.

Thanks. Can you also PM me your ID so I can take a look?

SausyFC

Sure.

something similar happen to me today, tried via in game support but i dont have 48 hours to wait for respond bcs event ends in 12ish hours also opened a new thread, hope someone will help before it will be too late

Event now finished - also had a game update and still no Special Ability role applied to my selected player - I have emailed Nordeus twice now (had 1 reply, which said wait for update!!). I was earmarking that player for the 1st team and would have spent tokens training him up, but not now. Bad

Special event youth academy coach role didn't work