Can't claim top scorer prize

I've won the top scorer prize a number of times but at the start of this season there was no ability to claim the 30% finishing points and the rest tokens.

I've checked the player (Adam Thompson) and there was no automatic increase.

Has anyone else experienced this?

ID 648151894 (Anfield Road FC playing on Android)

Hi Manager,

Sorry to hear about this. Are you sure you've joined the challenge ahead of time?

If yes please reach out to our support team with all the details and they will be able to investigate it further. You can reach out to them through the ? in the game.