Page 1 of 2 12 LastLast
Results 1 to 10 of 18
Like Tree6Likes

  Click here to go to the first staff post in this thread.   Thread: not receiving video rewards

  1. #1
    Rookie
    Join Date
    Aug 2020
    Posts
    120

    not receiving video rewards

    the video rewards are not working, ads play normally, but i don’t receive rewards at the end of the video

  2. #2
    Dreamer
    Join Date
    Jul 2013
    Posts
    313
    after the new update yesterday im having issues getting ads. almost 40 mins and managed to watch 10 ads out of 25

  3. #3
    Addicted
    Join Date
    Jan 2016
    Posts
    557
    Quote Originally Posted by JohnnyEye View Post
    the video rewards are not working, ads play normally, but i don’t receive rewards at the end of the video
    Exactly the same issue here. I cannot play the video drills event.

  4. #4
    Addicted
    Join Date
    Jan 2016
    Posts
    557
    In case it helps: I'm playing the game on my iPhone. iOS and app are up-to-date.

  5. #5
    Addicted
    Join Date
    Jan 2016
    Posts
    557
    Anyone from Nordeus even reading these messages?

  6. #6
    Rookie
    Join Date
    Feb 2018
    Posts
    74
    Quote Originally Posted by Guido van den Berg View Post
    Anyone from Nordeus even reading these messages?
    I am getting ads but don’t receive a reward after I’ve watched them. I would expect the technical support team is on high alert for bugs at all time with the frequency they appear lol


    Verzonden vanaf mijn iPhone met Tapatalk

  7.   This is the last staff post in this thread.   #7
    Administrator
    Join Date
    Jun 2017
    Posts
    560
    Hi guys,

    Really sorry about this. This is an external issue connected to the video ads providers and we're working closely to resolve it. Thank you for your patience while we tackle it.

    For any additional information please contact our support via the ? in the game.

  8. #8
    Addicted
    Join Date
    Jan 2016
    Posts
    557
    Quote Originally Posted by Lian View Post
    Hi guys,

    Really sorry about this. This is an external issue connected to the video ads providers and we're working closely to resolve it. Thank you for your patience while we tackle it.

    For any additional information please contact our support via the ? in the game.
    You know that no one reads the messages you type using the ? button in the game, right? Please stop making jokes. I asked a serious question.

  9. #9
    Moderator dave1311's Avatar
    Join Date
    Jun 2014
    Location
    Northallerton, United Kingdom
    Posts
    1,894
    Quote Originally Posted by Guido van den Berg View Post
    Anyone from Nordeus even reading these messages?
    I have passed this on to the Nordeus Admin team.
    ROMANBY VILLAGE FC
    Level 104
    47 League Titles
    8 Champions League
    3 Super League
    12 Cup

    1 Super Cup

    Top Eleven Forum Moderator

  10. #10
    Addicted
    Join Date
    Jan 2016
    Posts
    557
    Quote Originally Posted by dave1311 View Post
    I have passed this on to the Nordeus Admin team.
    Well, thank you.

    Additional information: this also appears when watching videos to rest players. You watch the video regularly, but afterwards the player does not receive 15% rest.

    I noticed that this happens on my iPhone using 4G. When I use WiFi on the same device, the rewards are given. This might be a coincidence though.


    Verzonden vanaf mijn iPhone met Tapatalk

Page 1 of 2 12 LastLast