Subject: Bug – Game Freezes During Live Match

[Manuela Alvez]

Hello Top Eleven team,

I would like to report a bug that I have been experiencing recently in the game. During live matches, the game simply freezes and does not allow me to follow the action in real time. The screen remains stuck, with no updates or movements, even though my internet connection is stable.

I have already tried restarting the game, clearing the cache, and even reinstalling the app, but the problem persists. The same issue occurs on the computer as well. This bug directly affects the gameplay experience, as I’m unable to make substitutions, tactical changes, or simply follow my team’s performance.

Thank you in advance for your attention, and I look forward to a fix or any guidance you can provide to resolve this issue.

Best regards,
Manuela

[Manuel_81]

Hello Top Eleven team,

I would like to report a bug that I have been experiencing recently in the game. During live matches, the game simply freezes and does not allow me to follow the action in real time. The screen remains stuck, with no updates or movements, even though my internet connection is stable.

I have already tried restarting the game, clearing the cache, and even reinstalling the app, but the issue persists. The same problem also continues to occur on computers. This bug directly affects the gameplay experience, as I’m unable to make substitutions, tactical changes, or simply follow my team’s performance.

Thank you in advance for your attention, and I look forward to a fix or any guidance you can provide to resolve this issue.

[Manuela Alvez]

Hello Top Eleven team,

I would like to report a bug that is affecting my experience with the game. After the latest update, I noticed that live matches started freezing constantly, preventing me from following the game in real time. The screen simply freezes, with no updates or movements.

I’d like to point out that this issue only occurs when playing on a computer. I’ve tried everything to fix it: cleared my browser history, restarted the PC, cleared the cache, and even reinstalled the game, but nothing worked. The bug still persists.

I believe this issue was introduced with the most recent update, as everything was working fine before. This has greatly affected my experience, as I can’t make substitutions, tactical changes, or watch my team’s performance.

Thank you for your attention, and I hope this problem can be resolved as soon as possible.

Best regards,
Manuela