Tokens free of advisors

I've noticed when I want tokens free through the advisors section (sorry but I can't find the correct word in english, I'm spanish), in one ocasion I bought some items (prize = 77 tokens) and I didn't get them (reported). Today, just for 1 token :o has happened the same, so I don't know whether I make any mistake or it's a bug. Any idea?

Many thanks

J. Carlos

Me too, I subscribed into a Online Movie website and ended up getting charged 1$ .-. ( it said it was freee) AND i didn't got
my 64 tokens... what a scam