happens to me all the time, they advice that you refresh your browser often etc etc but it makes little difference. every once in a while the bidding system goes crazy and you lose your tokens and the chance at a player. If you've bought tokens it costs you real money in the process but of course they wont reimburse you. Its buyer beware when it comes to faulty online games I guess. you just have to be as careful as possible refreshing your browser very close to the end of the initial bidding phase to reduce the chances but it still happens