My account have a bug. Support mean no bug.

I need help.

Since the new season I have only 20% ball possession.
Support says that would be due to the formation.
I play 3-4-3
3 DC players play on the field for DC.
1 ML plays on the FIELD ML.
3 MC players play on the MC box.
3 ST players play on the storm field.

What should be flasch to the formation?

I am 8 League and even if I do friendlies against players from league 3 I have only 20% ball possession.

No matter how weak the opponent is, I've only ever 20% ball possession.

And the support says it is up to the formation ??? WTF ????
NEVER EVER

Anyone can help me?

This problem I have only since the new season, before was everything ok

And i think it is a bug.

I loose all games.

From the Top Eleven Official Wiki

Some formations are not allowed in Top Eleven and may lead to 20% ball possession, which in turn reduces the chance of victory.

Throughout the whole match you must have:

• a goalkeeper (blue)
• at least three defenders (green) (DL/DC/DR)
• at least one striker (red)
• at least one player on both flanks.
• at least four players in the opponents half (ML/MC/MR or AML/AMC/AMR or ST)
• at least three players in the midfield section (AML/AMC/AMR and/or ML/MC/MR and/or DML/DMC/DMR)

One player on each flank is enough, but three players on the same flank will also lead to 20% possession.

´Really?

On last season i played the same tactic and i dont have this problem...

this is not new.