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good point! also make sure cookies accepted.

Sorry to hear that did not do it, you should ask for help at Nordeus Support : Submit a request for assistance or On the web (on Top Eleven.com or Facebook) - TopEleven Support | TopEleven Support

This is how i do it:

Right click in active game area, then click on Global Settings:

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Click on Delete All in the storage tab:

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have you tried clearing the data from Flash, or updating Flash?
also you might see if it works on main site Play Top Eleven - Free Online Football Manager Game