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I was on it for ages, and the bid had been in for an hour or more. The player simply vanished. With my token

I won a player on auction on free transfer. When the time elapsed it just said 'WAIT' and stayed there. Eventually the player just disappeared and I'd lost my bid and the player. He's not in my squad...

If you lose in an auction, you should get back half the tokens you wagered (rounded down).

Yes, they mostly are. I will defriend the lot of them at the end of this season!

For the past 5 seasons (seasons 4-8) I've always had the same 7 promoted teams in my league. I wouldn't mind so much if it weren't for the one team which always wins, who always starts with a bunch...

I had the same problem. I gave them all the information, including emails from Betfair, screenshots of my deposit and my bank transaction. In the end they just said that I didn't do the offer...