I completely agree, but I'd be happy and surprised if they listen. The way I see Nordeus reasoning is that Tokens in this type of games are used as short-cuts to avoid the time we put in the game to achieve these things. In other types of games like rpg's its called grinding, you increase your experience by fighting over and over again the same enemies or you just buy or use the special gems or whatever to undercut this thing and save time. Personal trainer has been one of the first features I found stupid, but somebody somewhere must be using it and making Nordi a profit if it has survived so many updates and changes till now.
I wish the game would become more ''manager friendly'' like a better negotiation system with more control and still these things that take so much of our time are being avoided maybe for the reasons I said.