Nordeus functional support

good evening to all the forums ...
a long time I ask for assistance support.nordeus.eu different things, but especially for some unreal results ...
an assistant [redacted] me answer my questions ....
unfortunately[redacted] not know anything about the game ....
[redacted] is unable to answer the questions ....
[redacted] does not answer my questions, but they write of inappropriate things that are different from my questions ...
[redacted] not committed in his work:
if I make 3 4 questions I answered any of the questions in two lines ...
[redacted] sometimes close my requests without answering my questions .... WHY THIS ATTITUDE?
[redacted] sometimes maybe because they can not answer me back the same and identical answers ...
[redacted] judges me "I'm a coach who complains"
I ASK HERE IN THE FORUM SINCE I spend A LOT OF MONEY FOR THIS GAME I WANT AN ASSISTANT EFFICIENT AND AGREES THAT IN THE ANSWERS TO MY QUESTIONS ...

Its against forum rules to discuss anything about Nordeus support representatives and conversations.

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Originally Posted by July Fourth

Its against forum rules to discuss anything about Nordeus support representatives and conversations.

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And very bad manners to do so also!

It shouldn't be against the rules, because since they don't answer any requests or listen to their players on the forum, I don't see why players shouldn't be allowed use the forum to catch their attention. There's so many things wrong with how they run this game, they really should be answering for it. And if it's true that their customer care are not up to scratch, it should be said openly.

I just wish they would fix the bloody negotiations. I'm beyond irritated with the shoddy system in place. People keep bidding for players I don't wish to sell! Daily! So frustrating, after training, to find you can't assign the skill points to some players because some donkey has made a terrible offer on them. We should be allowed choose who goes on the negotiations list. It's the worst system for buying and selling players I have EVER seen in any football/management game in my life. And i have played them all.

On top of this, you can't even see negotiations on your phone, and you'd think they'd sort that? Since they push play on mobile devices so much.

For the love of NORD will you fix these things, please.

There are a lot of things that do not work in top eleven ....
it is the most inefficient system of results .... sometimes you lose games won in the statistics (more shots on goal, more ball possession) but you lose in the results ...

ABOUT THE NORDEUS .... I SAY WHAT I THINK AND I THINK THAT THE ASSISTANTS SHOULD ANSWER TO OUR QUESTIONS AND PRECISELY AND THE ASSISTANTS LIKE [redacted] (WORKING IN THE WRONG WAY) SHOULD NOT WORKING IN TOPELEVEN ...
[redacted] HAS ADVISED ME TO ATTEND THE FORUM AT THE END EVEN IF THERE ISN'T A FORUM IN ITALIAN ..
10 MILIONS OF PLAYERS AND THERE ISN'T A FRUM IN ITALIAN!!!!!!!!!!!!!!

IF YOU DO NOT WANT ME YOU HAVE ONLY unsubscribe FROM THE FORUM ...

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Originally Posted by the eagles

ABOUT THE NORDEUS .... I SAY WHAT I THINK AND I THINK THAT THE ASSISTANTS SHOULD ANSWER TO OUR QUESTIONS [...] IF YOU DO NOT WANT ME YOU HAVE ONLY unsubscribe FROM THE FORUM ...

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Get off the forum if you don't follow the rules or prepare for a ban, easy as that. Your post has been reported.

I do not care the forum and say what I want .....
if you want to unsubscribe from the forum you can do it .....
I'm not afraid of you

It's not the first time somebody has complains about the support, and rightly so - they only reply with pre-defined answers and don't read even a half of what you've written.

On a side note ... do you really expect there to be a forum for every single language on the planet? Yesterday some guy said that it was discriminating that there's not Spanish forum, now a complaint against Italian ... Should I demand a Bulgarian forum? Get over it guys, English has taken over the world and there's nothing you can do about it.

ok for the english forum but every time i have to translate....it is a bit boring....
in fact the assistants don't answer to my questions and sometimes they re-write the same thing.....
and sometimes the assistants like [redacted] have closed my requests without giving me answer......

this thing is not professional ..... this is just annoying people

I agree

You will receive an italian mod answer on support if you write in italian.

That said, a support which can barely copy paste the few simple play-lines instead of giving a normal answer ain't to be considered even remotely as support, much likely a "de-support".

As plus, the rule forbidding any discussion about them on the forum is a first in 15 years for me, and, truth to be told, completely retarded. But the ladder adjective is so frequent when talking about this game that hardly suprises me anymore.

So we have a forum which:

-can't give an explanation to how the game basically works. After 3 years we don't even know what arrows are for.

-can't bother devs and admins to look into it.

-can't complain about poor service of support, or whatsoever regarding Nordeus.

-Has a 90% ban rate for potential new subscribers.

-Has 99,9% of its users coming here just to show off their token-buyed team (yes, i'm one too) and complains about how the game is retarded.

Basically, this forum is useless. And sorry if i'm hurting people saying so.

If a player is having issues with their support tickets, I do not mind looking into it further. I have done so in the past and I'm willing to follow-up on unsatisfactory tickets within reason.

However, there are a few things we explicitly do not allow:
-Copy/pasting ticket exchanges or posting screenshots of them. This is under the same rules that prohibit posting private exchanges between members;
-Calling out/naming specific individuals. This is under the same rules that prohibit posts like "I think [Insert name] is cheating" when dealing with members;
-Generally insulting or abusive behavior.

As long as a post follows those three, it's alright to complain and it's alright to criticize. If you want to go into greater detail, send me a PM and I will try and look into.

Thread closed.

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Originally Posted by Morgan O'Bree

As plus, the rule forbidding any discussion about them on the forum is a first in 15 years for me, and, truth to be told, completely retarded. But the ladder adjective is so frequent when talking about this game that hardly suprises me anymore.

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I have never encountered a gaming forum that took kindly to Support correspondences being posted publicly, as it's generally viewed as poor behavior. That's a restriction we have and it still allows people to actually discuss and criticize our systems without calling out individuals and breaching privacy.

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Originally Posted by Morgan O'Bree

So we have a forum which:

-can't give an explanation to how the game basically works. After 3 years we don't even know what arrows are for.

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We are aware that some aspects of the game aren't as clear to our users. We are working to rectify this as time goes on and I will note to our Game Design team that arrows are among the things people would like more information on.

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Originally Posted by Morgan O'Bree

-can't bother devs and admins to look into it.

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Not true. I have looked up every issue reported to me via Private Messages or brought to my attention, unless an answer had already been given in the past on the forums. I cannot respond to every inquiry, because some of them are back-end things we simply cannot discuss with players.

As for Developers posting on the forums, please keep in mind two things:

1) The forums aren't mandatory for them, so any reading up on the forums or posting is done in their spare time. Time they spend on the forums is time less spent on working on the game;

2) As this is a matter of choice for them, they'll be less inclined to offer a response in a hostile atmosphere. So demanding a dev response won't generally encourage them to post.

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Originally Posted by Morgan O'Bree

-can't complain about poor service of support, or whatsoever regarding Nordeus.

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Not true. I have always encouraged people to offer both positive and negative feedback on the forums. However, that isn't a free pass to break the rules.

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Originally Posted by Morgan O'Bree

-Has a 90% ban rate for potential new subscribers.

-Has 99,9% of its users coming here just to show off their token-buyed team (yes, i'm one too) and complains about how the game is retarded.

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And 90% of statistics are made up on the spot. I'll look into the first claim, but please don't inflate numbers for the sake of being sensational.

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Originally Posted by Morgan O'Bree

Basically, this forum is useless. And sorry if i'm hurting people saying so.

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You're mostly hurting yourself in this case, since you're the one claiming to have 1,300 posts on a useless forum.

Plenty of people use this forum for guides and player advice, or just hanging out. There are also plenty of duplicate threads on them or "needless" posts. This is generally how the Internet works. A community is what the community makes of it.