Help pleasee !!!!

I have a problem.Not connect I to topeleven .With mobil connect .Computer not connect.My fother connect to topeleven I just do not know to connect.
Iam from slovakia.
Attachment 12987
PLEASE HELP :(:(

Pls :´(

i`m logged in but i find if you press reload it can work if not then log out and log back in and do again

last night I finally did it go this morning but again not and it does not help