Quote Originally Posted by July Fourth View Post
I'm not the best impressed either, but people do have to remember that this is just a game and its run by computers and with it being run by computers and servers etc, theres bound to be errors at times, so its not perfect and it wont ever be perfect no matter how long this game goes on for.
Yes you are right.
My problem with the breaks in service is that they are always the same error.
A friend of mine runs a forum for BRFC supporters (BRFCS) there used to be a Journo who came on to the site mostly leading upto the transfer windows and during, he would leak transfer news without giving away the names until the deal was safe.
Log ins would double around 11pm each evening as that was when he would give out the news.
Eventually over the years it created more and more server crashes as the log ins could not be handled and at the same time people using F5 to see if he had logged in.
The point came when the owner had to switch to a bigger server end of problem.
Difference was we knew what caused the issue so no one bitched about it as we new he was looking to fix it permanently.
Now I'm not saying this is the same issue, but a simple statement saying what is causing the failed log ins and how they intend to resolve it would help.

Be straight with your customers and they will be more receptive to your problems.