Supersonic Ads Scamming players out of money and Tokens.

I completed an offer signup to tasty Bingo deposit 15 pounds and get tokens, I clicked the Link made a new account entered my card details and deposited 15 pounds as it said.

nothing happened so I reported it and waited.

5 days later they say they have rejected my claim due to insufficient evidence...
I don't use my card online at all but for once I thought why not give it a crack.

I find out that supersonic ads are notorious for data mining peoples details and not keeping to their side of the deal.

I have provided the screenshots of the transactions and the link i used was through their app on top eleven I don't know what there is to dispute.

I feel like some one has robbed me here. They literally don't care as long they are getting peoples details (probably to sell on to third parties) I can't say how angry I am that they just dismissed me and from what I have read lots of other people who legitimately complete offers with their own hard earned money.

Dear Lawrence,

Please contact us via email with your ticket number and we'll be happy to investigate your complaint.

Best,

Supersonic Customer Support team.

Quote:

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Originally Posted by Customer Support SSA

Dear Lawrence,

Please contact us via email with your ticket number and we'll be happy to investigate your complaint.

Best,

Supersonic Customer Support team.

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Why do you post this crap,you are not helping ,your Supersonic Customer Support team are not fit for purpose and this company do thieve/cheat forum members,you refute members evidence and to and fro this generic crap refusing to except that they have completed awards correctly when they have, but cannot screen print every step because of various faults and you know that their copy and paste evidence would and should suffice. stop the crap reply's and stop cheating members of their awards

Quote:

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Originally Posted by Customer Support SSA

Dear Lawrence,

Please contact us via email with your ticket number and we'll be happy to investigate your complaint.

Best,

Supersonic Customer Support team.

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@Customer Support SSA f*ck off...:D...

I am really wondering how you come you suddenly pop up when some one says any thing bad about you guys...Did you read what he said...He has already contacted you guys through E-Mail...Accept the fact that you guys are cheaters...Stop messing around...

And to every one on the forum : Don't trust Super Sonic Ads...

Well as soon as this is resolved I think I won't be using the offers again. I supplied the "extra" evidence 3 days ago now and still nothing. I don't understand what the problem is why its taking so long.

Quote:

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Originally Posted by Lawrence Zelda Bentley

Well as soon as this is resolved I think I won't be using the offers again. I supplied the "extra" evidence 3 days ago now and still nothing. I don't understand what the problem is why its taking so long.

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Hope you get your award,but do'nt count on it. I was robbed of 283 Tokens and supplied email evidence from the company providing,15-20 emails and replys later still no award. Too many members are robbed so i advise all T11 users not to deal with this company. The one good thing is that i now have a healthy looking account with Paddy Power who have no blame,and i emailed and wrote to many companies who deal with SSA with every members complaint. Perhaps if SSA start losing business they will sit up listen and stop robbing users

I submitted two requests 5 days ago for offers I've completed. One offer was for 200 tokens and a second was for 594 tokens and i've heard absolutely nothing.

To be fair, i have had plenty of offers complete through Supersonic, but i'm particularly determined to get this offer for 594 tokens approved considering the absolute nightmare i've had with the site casino.com.

Quote:

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Originally Posted by Lawrence Zelda Bentley

I completed an offer signup to tasty Bingo deposit 15 pounds and get tokens, I clicked the Link made a new account entered my card details and deposited 15 pounds as it said.

nothing happened so I reported it and waited.

5 days later they say they have rejected my claim due to insufficient evidence...
I don't use my card online at all but for once I thought why not give it a crack.

I find out that supersonic ads are notorious for data mining peoples details and not keeping to their side of the deal.

I have provided the screenshots of the transactions and the link i used was through their app on top eleven I don't know what there is to dispute.

I feel like some one has robbed me here. They literally don't care as long they are getting peoples details (probably to sell on to third parties) I can't say how angry I am that they just dismissed me and from what I have read lots of other people who legitimately complete offers with their own hard earned money.

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Dont trust these offers...Simple way,buy tokens on TOP ELEVEN(OPTION BUY TOKENS)...

Supersonic Ads used to be repliable. They are not now. Even if you complete your offer and send them an email (with screenshots) when you are not credited with the tokens, they would usually come back and tell you - We cant give you your tokens as your evidences are insufficient. There is nothing more we can do.

I only trust SponsorPay and TapJoy. Both are very good even if your tokens are not credited immediately.

Well its been A really long time since they last contacted me. I supplied evidence and received the obligatory (5-7 days) Message. I will not give up on this. It cost me real cash to complete the offer and I deserve those tokens.

finally a post that isn't moderated :)

i wish you luck lawrence. i haven't heard from supersonic in over a week about my last offer for 594 tokens

I'll keep you informed Hank.

Its now been 11 days since thier last contact.

Orly November 02, 2014 08:04


Thank you for contacting Supersonic.

This email is to notify you that ticket #1463593 is under investigation. We will keep you posted on status updates.

Please expect a response within 5-7 business days.

We appreciate your patience,

Best regards,

Orly

They appreciate my patience? I'm not giving it voluntarily. I have no choice but to wait for a response. What a joke

Quote:

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Originally Posted by Lawrence Zelda Bentley

They appreciate my patience? I'm not giving it voluntarily. I have no choice but to wait for a response. What a joke

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They got back to me and rejected my initial claim and requested 3 screenshots, one of the welcome email (with date and time), one of the deposit confirmation email and one of the transaction history on the site itself - all of which I provided.

I imagine i'll be waiting a similar length of time, if not more, as they'll not want to give up 594 tokens that quickly.

its been 2 weeks since their last contact, the issue/ ticket is still stated as open.

Try to contact our support team at support@nordeus.eu, maybe somebody from Nordeus would be able to help you.

I've actually raised a new ticket for my claim as the original one is showing as Closed, even though i've submitted the information they requested a week ago.

I'm not letting them get away with nearly 600 tokens ..

I've just seen that my new ticket is also now marked as "Solved", even though i've had zero response from supersonic - as well as still not having any tokens.

These obscure internet companies are the same type that announce you as VISITOR NUMBER 999.999 CLAIM YOUR IPHONE 7.

Why Nordeus would work with them is not at all surprising.

I've just sent this to supersonic ..

Quote:

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Hi,

Just wondering if ANYONE is going to contact me regarding support ticket #1507295 ??

It's been over a week since I submitted the required screenshots to prove I completed the offer and I have heard nothing from anyone. I submitted a new ticket asking for an update and this was marked as "solved" and subsequently ignored.

I have conclusively proved that I completed the terms of the offer so I am struggling to understand why it's taking so long to even acknowledge I have submitted the required proof ?

Please either award me the tokens I am entitled to under the terms of the offer or at least give me some kind of update regarding the situation. Thankyou.

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We'll see ..

Sad days when you pay for a good and someone hiding in an obscure office in Albania, Moldova, Laos or maybe Nauru doesn't give a duck about it.

this will make you laugh - i've FINALLY got a reply from Supersonic and they've rejected the screenshot of the welcome email I received because it needs to show the email address and date of email :)

you tell me .. does this look like it shows my email address and date of email ?? (obviously parts removed for privacy)

Attachment 33277

Waw i just posted about SSA and now i discover this thread. I wish i read this before doing my two deals. Same problems as the rest or you. 2 deals honoured and paid for. £10 to Gala and £10 to vistaprint. NUMEROUS screenshots yet they say not enough evidence. Pure cheats.
NEVER use supersonic ads

File a report to Top Eleven support explaining their sponsors/partners are criminals.

Stealing is a minor crime, but still a crime.

I completed a paid offer on Supersonic ads for 68 token paying actual cash and they say they can't verify that I completed the offer even after I had sent across the screenshots and welcome email from the advertiser "ReShip". When I asked why I was not being credited they just keep sending a canned response without giving me any information. When I ask why they are jerking off their users they write back telling me that I should not use abusive language, but for a genuine query they won't bother to answer at all.

Bottom line, free offers on Supersonic, go for it. Paid offers, don't trust them or their crappy customer service. They are worse than robots and don't care about users. Use Tapjoy or Sponsorpay or Token ads. They all are infinitely better.

They are refusing to give 215 after completing the Dreadnought offer. I made a £10 deposit (lost it ofcourse), now they are refusing my tokens.Stay away from this company, just buy tokens directly

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Originally Posted by Adrian Cucinschi

They are refusing to give 215 after completing the Dreadnought offer. I made a £10 deposit (lost it ofcourse), now they are refusing my tokens.Stay away from this company, just buy tokens directly

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I'd advise not to buy tokens at all actually. As enjoyable as it is, it's not a game worth investing real money in.

lol i am a new player and i saw this post i wll never buy tokens or use those ads who ask my creditcard information.and SO TO TOPELEVEN COMPANY CUZ THEY SEE ALL THOSE STEALS AND DO NOTHING EVEN IN THEIR OFFICAL FORUMS SCUMS