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  Click here to go to the first staff post in this thread.   Thread: video`s not paying off

  1. #171
    VIP Gert Funck's Avatar
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    Quote Originally Posted by Audiotom View Post
    Hi everyone!

    My sincere apologies for the late update on this front. I absolutely understand the inconvenience this issue may have caused (or is causing) and that - for the future - there is room for improvement on the communication and information flow here on the forums.

    For the time being, if you do not receive your reward, we would like to kindly ask you to contact the providers of those offers directly (so they can first of all verify if you have met the requirements or not and thus deal with the case accordingly and secondly get more data about the issue itself to solve this problem as soon as possible).

    • If you play Top Eleven via Facebook or TopEleven.com you would have to check the name of the provider manually (which should be visible before you choose an offer) and contact them through their contact form

    Apologies for the hassle and thank you very much for your patience and understanding regarding this matter.
    Seriously, do you (Nordeus) expect us too file a manual complaint of every single video we watch that doesn't pay off. and every single time each of those specific videos continues to not reward?

    Do you understand how much work that would be? seriously
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  2.   This is the last staff post in this thread.   #172
    Moi
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    Quote Originally Posted by Gert Funck View Post
    Seriously, do you (Nordeus) expect us too file a manual complaint of every single video we watch that doesn't pay off. and every single time each of those specific videos continues to not reward?

    Do you understand how much work that would be? seriously
    Hi Gert Funck,

    Of course we don't expect you to file a manual complain for every single video offer not creditted.

    But I'd recommend you to file at least one complain to the offer provider and add there all the data you can about your device, user ID, profile, location... this can help them to find the tracking problem for these offers much faster, otherwise they won't realise that specifically you -and some others like with similar specific profile, or device brand, or model- have this problem.

  3. #173
    Spanish Forum Moderator khris's Avatar
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    http://forum.topeleven.com/groups/of...l#gmessage1791

    Check, web and twitter links here.

  4. #174
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    yet again new Video`s not paying off and yes have reported bla bla bla, now i`m getting ripped off while Nordeus still get paid

    video`s not paying off-screenshot-2015-07-07-3.05.14-pm.jpg
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  5. #175
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    I too am begining to experience no rewards for watching videos for medical packs, morale boosters and rests. Started with just Tapjoy, but now Supersonic seems to have stopped giving rewards. Nordeus seems to have washed it's hands of the issue saying it is the providers responsibility. I play on ios on ipad,

  6. #176
    VIP Gert Funck's Avatar
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    I have watched over 30 videoes today an the reward was one treatment
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    FireCats is testing level - 36 -

  7. #177
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    I've been keeping a tab on it this season.

    On my laptop I have been credited for 39 out of 718 videos watched.
    On my Phone I have been credited for 258 out of 812 videos watched.
    On my Huddle I have been credited for 17 out of 82 videos watched.

    Simply not good enough. The phone one works the best, but after you get credited for a couple you get stuck with the Coindozer app video that doesn't pay out - and actively takes over other videos that you watch where credit is available. Even the phone one is paying out at less than 33%.

    1612 videos watched so far over 2 weeks - a tad over 100 a day.
    314 packs credited for that.
    1298 packs not credited.

    That's under 20% success rate overall.

    Add in to the fact that this problem has been going on for a good 2 months or so now, it would be logical to assume that I am out of pocket by around 5000 or so packs in that time.

    I appreciate that I get to watch more and earn tokens more than most users, but at the same time, I have completed the offers being given - so its an absolute disgrace that this is going on.

    Do Nordeus honestly expect 5000 requests for credit off me for those packs?

    I'm going to start making a list of all the non paying videos and the companys. Maybe its time we did a name and shame thread for them and start boycotting those products and organisations as a result.
    sparklinginsilence likes this.

  8. #178
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    Quote Originally Posted by Audiotom View Post
    • If you play Top Eleven via Facebook or TopEleven.com you would have to check the name of the provider manually (which should be visible before you choose an offer) and contact them through their contact form
    The videos failing I'm not sure who is that sponsor. In the videos failing when I press the button of the "pack", the video appears directly and I can't see the sponsor at any time. How do I know the sponsor of a video through facebook?.

    In some videos just before start, I can see the Supersonics logo appearing, in these videos I receive the "pack" after watching the video.

  9. #179
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    Quote Originally Posted by yewnok View Post
    The videos failing I'm not sure who is that sponsor. In the videos failing when I press the button of the "pack", the video appears directly and I can't see the sponsor at any time. How do I know the sponsor of a video through facebook?.

    In some videos just before start, I can see the Supersonics logo appearing, in these videos I receive the "pack" after watching the video.
    exactly right. on some facebook videos you can't see.

    It's nordeus offering the "service" so they should be responsible to make sure it works.

  10. #180
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    So ... who do I go to for this one on the jeep.
    Not paid, not obvious who.

    During video and as it changes to "awarded"
    video`s not paying off-nordeus_vidoes_20150714_03.jpg

    And after the video finished.
    video`s not paying off-nordeus_vidoes_20150714_04.jpg

    FYI ... contacted Tapjoy about a missing token from a video (mobile device). They were very kind, replied and then said it had been credited, but I'm still on 97 and haven't been. They're getting a reply.

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