Problem with my loggin

Oh my god.
I have a problem with my game account. I use Facebook account, which is still working normally. My friends see my account and my match normally. But...
When i loggin on my PC, it alert : "Connection closed, try to reload Application" .
When i loggin on my Iphone, it alert : "Your game account have been disabled, do you want to contact to Support"
I have contacted to Support of Nordeus but i can't believed this happen with my Account. I missed some matchs :(
Please help me if you know the resolve.
My ID: xicabole_bebebongbong@yahoo.com
My ID number: 1826561839

Thanks and best regards !

I commit that my payment in TOP eleven have nothing suspicious ,,, i have purchase to get the Token and i can't believe that is the reason my game account was blocked. That was a pity and i am very disappointed.
Please help me to unblock my account soon !