Originally Posted by
LeManiaque
I think this is a great response, sincerely. Nordeus gave a considerable amount of information, the answer fits the question, and it was customized for the manager. It's way , way more than most companies (gaming, app , or otherwise) would supply.
They explain that CL draw accounts for talent, not just level, and that they have mathematical formulae behind it (systematic, not random). Often the highest level teams in cup are abandoned, clearly, and represent the lesser teams. It's like a broader way to rank and hash players than just a bell curve of team Q per level.
Frankly, I don't know what more you could want from a support reply, even if the formulae don't favor your draw. Suggest they stick to a strict same level policy? Different issue. That's a solid response.