Manager contact support for assistance:

Manager - hi support, can you please do something to the game AI engine?
Support - What happened? How may I be of assistance?
Manager - How can a 20% higher quality team lose to a much weaker team?
Support - Ok, what was your team status?
Manager - 40% team bonus and superb conditions
Support - Anything else?
Manager - Home advantage, 5 friends for support and
Opponent - non attendance manager
Support - hmmm, any other details?
Manager - Same playing formation
Support - What else?
Manager - Re- programme the game engine!
Support - Sorry, the game engine has a mind of its own. We can't do anything
Manager - Then how can a stronger team win their matches?
Support - May we recommend that you purchase our tokens and buy those 1000 plus tokens player to build up your team
Manager - Will these players guarantee all the titles?
Support - We can only recommend but not guaranteed anything. Only 2 things are guaranteed in life- taxes and death
Manager - But I am going to invest into the game
Support - Well as the saying goes - there's a sucker born every minute

PS - the above were a mixture of facts and fiction. It was meant to be a tongue in cheek thingy. Just dramatize the scenario

Cheers