For Adnins/suport and plaeyrs look its importnant

Some time ago I opened the Topic in which I explained that I have a problem with unreturned tokens and and tokens which simply disappeared on the same day.Talking about exactly 31 tokens its not big deal but i pay for them and i want them back.I sent request to Nordeus support this happened in 12.05 the day in which I had a problem.I have 3 answers for 9 days by any Noredeus employee and the 3 identical 100%.their response was that the tokens are returned to me with a table with the hours in which I bidd.3rd answer was, after verification of their technical team.I asked them to verify the token I've had and I've spent but if i talk to the wall will have greater success...It makes me to think that they A) they cant,B)they do not care,C)they are lazy. in all 3 cases if one of hacks in internet work they will not do anything because either can not or do not want.I do not believe it is so difficult to verify tokens that one player has to account and it is difficult to explain the reason for their absolutely irresponsible attitude towards their client in this case me.I am 37 years old man who will survive without these 31 tokens but the point is that when they take our money they make it for second,but deny or unable to solve the problems that have to is unavoidable for internet gaming.
if anyone of here situated employees explain me what to do,after support team denied, can not or does not want help me I will be surprised and grateful.....
i will show with screens :Attachment 6968 its buged player because of him disappeared my tokens(16 which had no returned after negotiation bidd +15 which disappeared in unexplained reasons for me and i had after negotiation bidd)
How you can see player has no team,number,T-shirt just 1 question mark.Obviously there is some problem with the player but I would not know what.What I know is that the team to who i made the offer had a negative financial balance,if it was day 7, it is possible to transfers that are blocked to cause of my problem.
How look normal player:Attachment 6969
you can see that he have team,number,T-shirt
If you think that is possible to be free agent its not :Attachment 6970
he have team:Free agent and no question mark.
I make this post here Why Your Support showed extremely ugly attitude to an issue that should be solved,which cost me money no matter how.happened to me with 31 tokens but tomorrow it could be someone who has bought thousands tokens answer will be same ?
The second reason why write here is toknow people with what kind of people they are dealing ans think better when pres BUY TOKENS........

So admins/employee tell me how i can take my tokens back ????????????????

I will up topic until I get a meaningful answer and solution to my problem.Also not a bad idea to consider any other option on which how to help people who have technical problems a little faster.At that address which is given to help things get too slow.If there is a problem from which no one is immune you need to send request,after 2 day you have an answer that usually can not help you.Then explain everything again in details and wait new 2 days for new pointless reply.It may take months with this scheme while getting some help,if you are not tired and you not left everything.I do not understand what prevents you to have a section in the forum for technical issues that have your customers.....
On support.nordeus.eu i cant upload screens like here contact with the support becomes too difficult and slow.
The lack of any adequate response has been making me to think that this is pure stealing.and I do not mean by this that people complain about in the forum and etc results and the game is yours, and you set the rules.I mean you have a technical problem that refuse or are unable to fix thereby stealing from me and unclear how many people more!
Consider for more quicker and adequate way to solve technical problems especially with tokens that cost money and people buy because they have determined that they need now and not after one month,if ever bother to solve any problems..............
Money from our cards disappear immediately not after a monts!!!

Waiting for an answer from the admin / moderator / employee.Contact with support.nordeus.eu NOT WORK !!!!!

Your english makes me want to die, sorry.

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Originally Posted by Announcement

Your english makes me want to die, sorry.

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So does your uselessness, though.

My english is not perfect yea but this is not the most important thing I think it's clear what I want to explain

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Originally Posted by Morgan O'Bree

So does your uselessness, though.

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Well, I can't help him if I don't understand his text.

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Originally Posted by Announcement

Well, I can't help him if I don't understand his text.

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you are admin/mod etc ?if you are not you cant help me you can just spam about my bad english.I wrote all this while I was quite angry.if something is not clear I will try to explain it better.

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Originally Posted by chakalat

you are admin/mod etc ?if you are not you cant help me you can just spam about my bad english.I wrote all this while I was quite angry.if something is not clear I will try to explain it better.

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No, I'm not an administrator or moderator. It would be awesome if you could try to explain it better.

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Originally Posted by Announcement

No, I'm not an administrator or moderator. It would be awesome if you could try to explain it better.

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then especially for you will explain short.
1.I had a bug in which I disappeared 31 tokens
2.wait more than 10 days support to solve my problem
3.they do not do anything
4.if they do something will not be soon
5.Nordeus support sux a lot
6.Pray do not have a technical problem with the game,they act like retarded
7.I can not believe that well thought game can have such poor support
8.they do not know what happened with this player and have no idea what happens in their game
so clear for you?

You should contact a forum moderator or send them a ticket. You won't get any help or assistance here, since nobody knows or have the ability to help/assist you.

RU: Вы должны связаться с модератором форума или отправить им билет. Вы не будете получать любую помощь или помощь здесь, так как никто не знает, или есть возможность помочь / помочь вам

BG: Можете да се свържете с модератор форум или изпратете ги на билет. Вие няма да получите помощ или съдействие, нито тук, тъй като никой не знае или има възможност да помогне / ви помогне

Hehe how do you think I understand that their support team sucks.everything they did was make a simple check my offers to players.my problem is their technical and they refuse to deal with it...I send ticket here support.nordeus.eu but no effect.if anyone knows where or to who to send my problem tell me /
so ask for admin here i want to know what i need to do now after their support team does not want or can not solve my problem.

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Originally Posted by Ljepoje

You should contact a forum moderator or send them a ticket. You won't get any help or assistance here, since nobody knows or have the ability to help/assist you.

RU: Вы должны связаться с модератором форума или отправить им билет. Вы не будете получать любую помощь или помощь здесь, так как никто не знает, или есть возможность помочь / помочь вам

BG: Можете да се свържете с модератор форум или изпратете ги на билет. Вие няма да получите помощ или съдействие, нито тук, тъй като никой не знае или има възможност да помогне / ви помогне

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So how i can contact with forum moderator and how he can help me when my problem is with bug but technical team can not or not want to solve my problem....

For starters, you could try posting in the Bugs and Technical Issues forum instead of the general one.

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Originally Posted by Narf

For starters, you could try posting in the Bugs and Technical Issues forum instead of the general one.

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Yea i try there too now wait for any answer like last 10 days ....
PS:I played a few online games and I've never seen so slow and inadequate customer support

I have a feeling MKDII will see this and help you, as he helped me when I had a problem recently, he is a very nice guy, I know you feel angry about what happened and you have a right but in my experience if you want something from someone no point in calling them names as they will not want to help you, I hope MKDII will see this and look into it for you, he is a nice mod everybody previously mentions, good luck.

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Originally Posted by chakalat

Hehe how do you think I understand that their support team sucks.everything they did was make a simple check my offers to players.my problem is their technical and they refuse to deal with it...I send ticket here support.nordeus.eu but no effect.if anyone knows where or to who to send my problem tell me /
so ask for admin here i want to know what i need to do now after their support team does not want or can not solve my problem.

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You have to keep following up with your support ticket. Yes, they are slow, but keep it active (1 post a day is enough). It took me two weeks to get registered for these forums.

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Originally Posted by reddeviljohn

I have a feeling MKDII will see this and help you, as he helped me when I had a problem recently, he is a very nice guy, I know you feel angry about what happened and you have a right but in my experience if you want something from someone no point in calling them names as they will not want to help you, I hope MKDII will see this and look into it for you, he is a nice mod everybody previously mentions, good luck.

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I hope you're right.thats why i open topik here

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Originally Posted by Razz

You have to keep following up with your support ticket. Yes, they are slow, but keep it active (1 post a day is enough). It took me two weeks to get registered for these forums.

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they do not check if I tell them the truth.For 10 days I got 3 answers that have nothing to do with my problem.I have no problem to wait 10 days but to examine what happened and fix the problem.I only get useless answers that actually make me angry/

Hello Chakalat,

We've looked into this and even double-checked it, but everything points towards the tokens having been refunded to your account when you didn't win the Direct Transfer. Our logs show that you changed your offers a few times, and whenever you change an offer in a direct transfer for a player (from offering 5 to 8 tokens for example), it incurs a permanent 1 token cost (like how bidding in regular transfers works). The missing tokens that aren't accounted for seem to be from that. We couldn't see your exact amount of tokens during each moment, but we were able to see how transactions went, and it all points towards every direct transfer that failed having been refunded to you.

I know this is not the answer you wanted to hear, but maybe you weren't aware of the 1 token cost when changing bids, and just lost track? Like I said, we double-checked and this was all we could find.

1-st Thanks for the quick response.I have the answers from your support team Attachment 6993


if you look at the hours in which have been made offers you will see that in more than 24 h.For example:in 05.06 14:03:43 i make ofer which expires on 05.07 14:03:43.i make new(not change ofer)after 1 min and 1 sek 05.07 14:04:44.We know that this not cost me any tokens i use negotiation long time.If you look in in 05.11 and 05.12 you will see that my offer dont have time which expires.I have not got the player and the tokens are not returned .In 05.12 when i login in game i had message that my offer is not accepted and my tokens in returned but this is not that.I log few hours before time expired,2-3 hours before the time runs out.i open negotiation list and player missing.then open my news and find him there.He was with question mark like you can see in my screen and time still count.I decided that as ever my tokens will returned when time expired.in this time i had 31 tokens and i make new ofer for other player 16 tokens and i left with 15.When time for player with question mark expired i had diskonekted from game.When i log in again i had 0 tokens....I miss 15 wich i not use and 16 from negotiation transfer .
look again hours when i bidd,then player with question mark(you know that is not normal)and you will understand that something is wrong
.I make offer to team PETUNA who was with negative balance,if 12.05 is 7-th day with negative balance this team can have blocked transfers and this can be reason for my problem.And how i tell to support i not rise my offers,i know rulles and no point to do this.When i make offer in negotiation i make 1-2-3 tokens(for manager 15-16 tokens in total) and wait his reaction.Then i make offer again when time expired becouse maybe manager is not logged in this 24hours.I am 100% what happened.Cheking my transfers is not enough in this case.Its bug that may you not have met so far.
I hope I explained that understood,and thanks again for fast reaction.

PS:to loose 31 tokens i need to change my offer 31 times you know i cant do this its impossible;)

Like always i have again pointless reply from support team.So i again ask is there someone who can solve my problem or understand that I am cheated by this stupid way:lack of skill of the support team to make a simple check.Please MDKII answer me.