Originally Posted by
TokenAds
Hey Fen,
The problem you have described is related to the way we check the tickets and the completion of the offers, so let me try to explain why after you submit a ticket at our Customer Support platform sending the evidence will not mean that you will be given the points automatically. We at TokenAds work with 3rd party advertisers. This means that when you complete an offer that appears on our site, we receive all the information about your completion from the 3rd party advertiser. Based on this, we credit our users. The whole communication takes no more than seconds, and in this way we have been able to reward users with in-game points without the user having to pay for the points. Our system has been able to give millions of points to users without a problem. As in our day to day communication with friends, also in our communication with our 3rd party advertisers not errors can occur. This is the reason why we have our Customer Support team where you can turn to in case of an unanswered question or when you think that you should have received points. We, in all the cases ask for evidence, so that we can see whether the user needs assistance with completing the offer correctly. If we see that the offer has been completed, we check the problem with our 3rd party advertiser and ask them if they see the completion of the user. When they do, we give the points to our users with pleasure. In case the advertiser does not see the user's offer completion in their system, unfortunately we are not able to give the points to the user. In this case, what we wrote to you as well, we inform the user, that the offer completion does not appear in our system and not in the advertiser's and we will not be able to reward the user.
I hope I managed to show you why your sending the evidence didn't result in you getting your points. I would advise you to read our FAQ and Terms and Conditions as well, so that you could see what you should pay attention to when completing the offers.
If you have any more questions, don't hesitate to contact us through our Support page!
I wish you a great weekend!
Greg,
Customer Support
TokenAds