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Hi everyone, I can't connect to the game for 2 days!! I've done all I can do... Loggin in from my iPhone, I tried everything, like restart the app, restart the phone, uninstall and install the app again, I've tried to connect from 2 different PC...
Tell me how can I do, I purchased a lot of tokens, more than two hundred of €, and I have to fight for the Champions League's and Cup's semifinals... DO SOMETHING PLEASEEEEEEEEEEE!!!
Do you had your iphone account associate to PC before the problems? Well, try that:
In PC (if you have the account associate):
- Clear the cache of your Internet browser (ensure you are running the latest version of your browser)
- Update your version of Adobe Flash Player and clear Flash cache;
- Try playing on a different browser such as Chrome, Firefox, Internet Explorer;
- Try in another PC.
In iphone:
1
- If you are currently in Top Eleven, click the Home button once to exit to the Home screen
- Force close your app by double tapping the "Home" button on your iOS device
- The Multi-tasking bar should appear on the bottom of the screen
- Hold down the game app in the multi-tasking bar until the app starts to shake
- Tap the "-" in the top left hand corner to force close the app
- Go back to your iOS Springboard (by pressing the home button) and click on the app icon again, in order to start it.
2
-Make sure you have the latest version of your app. Go to iTunes Store or Android Marketplace (Play store) to update it.
3
- Hold any icon on your device until all of them start to shake; you will see an "x" next to each app that you can delete.
- Touch the "x" of the app you want to delete. You may have to confirm the deletion and/or rate the app.
- Re-download the app from the App Store.
- Open the App
If the problem remains, contact the top11 support.
Done all already, and many times!!! If I had not already done all that you say I would not have written... I'm so scared, will I play again???
I've just seen from a friend's account, I've lost the first Champions League's semifinal mach, noooooooooooooooooooooooooooooooooooooooooooooooo! !!!!!!!!!!
I've the same problem too. Since 2 days, I can't connect (only for a few time this morning and yesterday night, after reloaded the page 1.000 times).
It's frustrating!
Ciao Daniele, davvero verrebbe da lanciare il telefono...! E poi ho perso la prima di champions, accidenti...
Paola
in the pc the better browser, (for me) to play the game, are chrome, and Safari...
now the question is, if you see a message when that happens?, or maybe, is that you try to go to the game, but, you are minutes waiting, and your browser can not open the game.. and time is passing.. and passing....
something of that?
pictures would help
but i think they all need to contact support
I'm using Chrome ;-)Quote:
Originally Posted by khris
Yes it said that the server was not able to connect, maybe due to maintenance... today the game has been working correctly, but I don't know what will happen tomorrow :-(Quote:
Originally Posted by khris
Two days are too long for a "maintenance"... and I have loosen a match, the first Champions League's semifinal...
I made a screen print but I've lost it...Quote:
Originally Posted by Cat Harrison
Already done, yesterday... I'm waiting for an answer...Quote:
Originally Posted by Cat Harrison
I have to correct myself... T11 is NOT working AGAIN... how can I send you an image?
Generally speaking, it's usually something on the list Bigfoot put up. A great reference to keep in mind when that message comes up again.
I find that deleting browser and flash data usually does it. Always restarting after. On my laptop (it's tiny and has tiny memory) I have to give the local storage settings unlimited in flash.
Hope you stay connected. :)
Print screen, paste into an image app (like paint) save and upload
it might be shift/prt sc keys to print screen
This is it what it says on the PC...
To Cat Harrison, I tried with all browsers, Chrome, Explorer, Firefox and Safari, deleting all data and restarting two computers... The bad thing is that the game doesn't start on Pc, on iPhone and on iPad...
This is what I meant on the laptop, I get that screen, there's a couple odd things that work for me:
Right click on that screen, set the local storage to unlimited and reload page... maybe that will help.
If you can restart your internet connection (router). We sometime have internet that doesn't resolve urls properly outside of https, this would account for your seeing it on multiple machines, maybe...
Makes sure all cookies not just cache are cleared as well..
Good luck, but you might be needing to contact support since it happens so much.
If nothing work you may need to wait for support response if it is a server down.
Dear Cat, I tried all, from unlimited storage to restart wifi... yes I cleaned all data, cache, cookies, web pages...
My husban can connect his account from same devices, from the pc and from my iphone and ipad... Its a my personal problem, he is in a different server, and I'm really sad about what is happening.. It's more the time when the server is down than the time in which I can play... I wrote to support yesterday but no one is answering...
I don't know what to do...
*husband sorry
sometimes when it's on their end, they have many requests to respond to. You can update the request with further examples. Be as detailed in the request as you have been here (maybe include link to this)
it sounds like you've tried everything that can be thought on here unless someone chimes in with any other idea.
not fun, but have you uninstalled browser (save bookmarks etc) and reinstalled? Flash maybe too?
I'm out of ideas, but can totally sympathize with your plight.
sono ridicoli io nn riesco a loggare alla sera quando ho l'incontro xd