inviteted friend is not connected to my account!

[Henning Loco R]

I invited a friend of me to play top eleven. He installed the game at his handy, he plays, but im not connected to him in 'invited friend' and i dont get tokens from his advances.
Theres no help/support button that works, so i hope to find help here in forum.
If u know any issue, plz tell it to me!
C Ya Henning