Hi there
anyone have problem to log in to the game on PC.I tried log in on my laptop and PC.Only what i have on the screen is Initializing:(
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Hi there
anyone have problem to log in to the game on PC.I tried log in on my laptop and PC.Only what i have on the screen is Initializing:(
still have no acces to the game,i could log in on my smarphone,but now cannot do this ,so no acces on my comuter or smartphone
what happen ?
http://images.temppic.com/24-01-2013...0.20401200.jpg
there goes my training and fitness..... thank you Nordeus
Can't log in long time. not the first time it happens. doesnt work from facebook, site and phone app.
[securityError ...]
I think problem is from nordeus,I tried open game on my smartphone using internet from my operator and still cannot log in.I'M GETTING ANGRY WITH THIS
Can't log in long time. i miss match ,so sad.
I'm going to join a match in 10 mins. hope I am able to log in then
[January 24th] Technical issues
Jasmina
posted this on Jan 24 16:23
inShare.
Dear managers,
We are currently having some technical issues and unfortunately some of our users may experience difficulties with logging into the game.
We apologize for any inconvenience this may have caused. Our team is working hard to fix this problem!
If you need any further assistance please contact our support service.
Thank you for your understanding!
this is what i found!
i have still problem with log in:/ fcuk!!!
I have the same problem, but only from 1 PC. others including my laptop and smartphone applications are still working.
help please
I Have this same problem. shows "Initializing..."
but I have this problem only on my PC. others PC's and laptop or smartphone applications I have no problems.
now working,everything seems ok,but maybe compensation for this problem
I´ve that problem too. How did you solve it
I have that problem too. Please help me repair it.
I think nordeus the fixed it.But i sugest you to contact with them
I wrote to them
I had that problems for few days, then I just disabled my firewall and it been solved.
try this.
I can't login from iphone app. It just keeps showing the loading screen, any ideas?
Thanks!
I have the same problem, and can't log in . How to fix it? I tryed to log in the next day, but it also shows that error :)
Thanks.
Hi same here havent been able to log into the game for over a week now what is going on ??
this morning i cant log in coz facebook is under maintenance. in 30 minute my game will start for my 1st semifinal lolz
I have the same problem i cant login so i cant see the id to sent my problem What can i do???
Quote:
Originally Posted by mike1979
Ya.. Same Problem here.. Had my champions league match final last night and it comes to Initialising and doesn't work.. I thought it a browser bug.. But it comes to technical problem.. Hoping for an immediate fix.. :( :[
i have been able to log in this game for 10 day now. i tried everything. probably lost all my players now due to expiry and not being able to extend their contact.
guess i got to quit this game now.
i have been able to log in this game for 10 day now. i tried everything. probably lost all my players now due to expiry and not being able to extend their contact.
guess i got to quit this game now.
hi guys
I want to warm a bit this topic as the situation happens again !!!
I can't log in to my account 2 days already and I'm stuck on the "Initializing" screen...
I've asked Nordeus on their FB fan page but no answer... I filled 2 tickets already to support team - the same result - no respond !!!
This is my last writing to the support team:
"Hello there
I just want to ask what is going on lately with the sever ?
This is happening few days already.
Everything is ok until I try log in to the server - game is just stuck one screen... for example " reading Information about team" and is loading like 10-15 min... and yesterday and today I'm stuck in screen "Initializing"... Refreshing page doesn't help - I'm always stuck in the same moment.
Internet is working ok because there is no problem at all to read any other pages (for example Facebook is working just perfect).
I've spoke to my colleagues and some of them are facing the same problems.
Because of those issue we can't attend our games which is not good because
we loose of advantage about ball possession. We can't train team, we can't make changes to the team, if we play 2 or 3 games per day we don't have a chance to refresh condition which can lead to injuries etc etc...
I've tried all steps which you gave as an advice in HELP :
Clear the cache of your Internet browser – DONE
Ensure you are running the latest version of your browser - LATEST
Update your version of Adobe Flash Player and clear Flash cache – see the instructions below - UP TO DATE
Try playing on a different browser such as Chrome, Firefox, Internet Explorer - DONE
But nothing helps.
Buy Token section works, Win Tokens section works, Help section works, just game doesn't work !!!
We are spending real money to make good teams and get results as good as possible but because of issue we just loose them...
Kind regards
Dariusz "
Guys let me know please if you have any idea what is going on because clearly Nordeus doesn't feel responsible for this issue... and I hope they will not try to convince me (as always) that there is some problem on my side...
I have the exactly same problem man, i tryed log in to game from Explorer,firefox,chrome, today i even formated my pc but still same problem,, initializing and freezing.. i missed 3 days now.. and i sent 3 support help tickets with NO ANSWERS and i really getting tired of this crappy support nordeus have.. please help me to play again,,
To the Administrators of this 4um !
Why no one from right person can't answer to our questions ?
Do you people really don't care about people who are paying to play this game (on proper level) ?
Why you don't respect players ? We are doing this game and thanks to all of us you are making money out of this...
Regards
Dariusz
Quote:
Originally Posted by Fred Holmes
Fred Holmes
OMG bad creds to your support team now, i been waiting for 2 days and no response from you guys, and my top11 team is having matches also and i can not log on to check everything and maintain my team.. fix this so i can play.. i tryed everything u say on support page but its not working!! i will sue you if you not fix fast, i paid alot of money for token just 2 days ago and now you making trouble for me to play!!
July 08, 2013 05:10
Fred Holmes
today i formated my pc and changed from win 7 to win 8 but after i reinstalled all flash and stuff, the game is still not starting for me.. its still freezing on intializing
July 08, 2013 13:31
Ivana
Nordeus
Hi Fred,
Thanks for contacting us.
In order to identify the problem faster and more efficiently, please:
1. Provide us a screenshot of the issue
2. Confirm us which browser are you using
3. Update your Flash player
4. Try to login from other browsers (Firefox, Chrome, Internet Explorer) clearing the cache. Here are 3 different ways to clear cache:
a. Refresh with CTRL + F5 - that will refresh with the clear cache.
b. Open some flash content (i.e. YouTube) -> Right click on content -> Global Settings -> In Storage tab click Delete All -> In Advanced tab click Delete all for Browsing and Settings.
c. Visit the following link and you will see detailed instructions how to clear the cache depending on the browser you use: Can not load the game : Nordeus Support
If the problem persists, please try to log in using some other computer or some other platform (Top Eleven is also available on iOS and Android platforms for mobile devices). Please let us know how everything above works, and then we will continue the investigation. You can find all our pieces of advice for technical issues in our Knowledge Base: Nordeus Support : Technical Help Take a look at it!
Feel free to contact us whenever you need our assistance.
Enjoy the game,
Top Eleven Support Team
Ivana | Customer Support Specialist | support@nordeus.eu
OH MY GOD SO CLEVER SUPPORT?!??!?!?!?!!!
This is their standard answer... they are trying blame user for any issue which you can come across during playing.
I've told them this already when they asked me once about feedback regarding support team help.
But as many of my friends are facing the same problem this fault just can't be on our side.
They are charging for every single upgrade you want to do to you team to keep it on the high lev and good performance so I would expect that if Im paying money I will receive proper service which in this case is just poor.
And the worst thing is that they don't even bother to answer to my email... as you can see I already answered all those questions they asked you... and I've sent screenshot as well... so there is no excuse for them to keep quiet and hope that maybe someone will forget... I've paid real money to play this game on good lev so that not gonna happen.
Just to keep you updated - I'm trying to contact Nordeus 3rd day already (via email, support tickets, Facebook and Twitter) still no answer - literally 0... this is so embarrassing... shame on you Nordeus for treating us in this way !!!
As I and my friends invested our money in this game (I personally on my and my son teams) we will probably start to report this game on Facebook, Twitter and PayPal as a scam... because now looks like they took our money and run away... shutting down server and with out word of explanation and with out opportunity for us to use service we've paid for.
Today is my 5th day waiting for support to keep in touch, but they has not !Quote:
Originally Posted by Dariusz Kulczyna
I have a similar trouble, I could connect but after 5 minutes I lost the connection and I lose all my setting... I have to refresh and do the same thing another time... it's very boring...