cannot log in

[Fred Holmes]

I have the exactly same problem man, i tryed log in to game from Explorer,firefox,chrome, today i even formated my pc but still same problem,, initializing and freezing.. i missed 3 days now.. and i sent 3 support help tickets with NO ANSWERS and i really getting tired of this crappy support nordeus have.. please help me to play again,,

[Fred Holmes]

I have the exactly same problem man, i tryed log in to game from Explorer,firefox,chrome, today i even formated my pc but still same problem,, initializing and freezing.. i missed 3 days now.. and i sent 3 support help tickets with NO ANSWERS and i really getting tired of this crappy support nordeus have.. please help me to play again,,

Fred Holmes
OMG bad creds to your support team now, i been waiting for 2 days and no response from you guys, and my top11 team is having matches also and i can not log on to check everything and maintain my team.. fix this so i can play.. i tryed everything u say on support page but its not working!! i will sue you if you not fix fast, i paid alot of money for token just 2 days ago and now you making trouble for me to play!!

July 08, 2013 05:10
Fred Holmes
today i formated my pc and changed from win 7 to win 8 but after i reinstalled all flash and stuff, the game is still not starting for me.. its still freezing on intializing

July 08, 2013 13:31
Ivana
Nordeus
Hi Fred,

Thanks for contacting us.

In order to identify the problem faster and more efficiently, please:

1. Provide us a screenshot of the issue
2. Confirm us which browser are you using
3. Update your Flash player
4. Try to login from other browsers (Firefox, Chrome, Internet Explorer) clearing the cache. Here are 3 different ways to clear cache:

a. Refresh with CTRL + F5 - that will refresh with the clear cache.
b. Open some flash content (i.e. YouTube) -> Right click on content -> Global Settings -> In Storage tab click Delete All -> In Advanced tab click Delete all for Browsing and Settings.
c. Visit the following link and you will see detailed instructions how to clear the cache depending on the browser you use: Can not load the game : Nordeus Support

If the problem persists, please try to log in using some other computer or some other platform (Top Eleven is also available on iOS and Android platforms for mobile devices). Please let us know how everything above works, and then we will continue the investigation. You can find all our pieces of advice for technical issues in our Knowledge Base: Nordeus Support : Technical Help Take a look at it!

Feel free to contact us whenever you need our assistance.

Enjoy the game,
Top Eleven Support Team

Ivana | Customer Support Specialist | support@nordeus.eu








OH MY GOD SO CLEVER SUPPORT?!??!?!?!?!!!