cannot log in

[nick fc]

Hi same here havent been able to log into the game for over a week now what is going on ??

[axim78]

this morning i cant log in coz facebook is under maintenance. in 30 minute my game will start for my 1st semifinal lolz

[anima]

I have the same problem i cant login so i cant see the id to sent my problem What can i do???

[Vish_10]

Hi there
anyone have problem to log in to the game on PC.I tried log in on my laptop and PC.Only what i have on the screen is Initializing

Ya.. Same Problem here.. Had my champions league match final last night and it comes to Initialising and doesn't work.. I thought it a browser bug.. But it comes to technical problem.. Hoping for an immediate fix.. :[

[Kinley Tenzing]

i have been able to log in this game for 10 day now. i tried everything. probably lost all my players now due to expiry and not being able to extend their contact.
guess i got to quit this game now.

[Kinley Tenzing]

i have been able to log in this game for 10 day now. i tried everything. probably lost all my players now due to expiry and not being able to extend their contact.
guess i got to quit this game now.

[Dariusz Kulczyna]

hi guys
I want to warm a bit this topic as the situation happens again !!!
I can't log in to my account 2 days already and I'm stuck on the "Initializing" screen...
I've asked Nordeus on their FB fan page but no answer... I filled 2 tickets already to support team - the same result - no respond !!!
This is my last writing to the support team:
"Hello there
I just want to ask what is going on lately with the sever ?
This is happening few days already.
Everything is ok until I try log in to the server - game is just stuck one screen... for example " reading Information about team" and is loading like 10-15 min... and yesterday and today I'm stuck in screen "Initializing"... Refreshing page doesn't help - I'm always stuck in the same moment.
Internet is working ok because there is no problem at all to read any other pages (for example Facebook is working just perfect).
I've spoke to my colleagues and some of them are facing the same problems.
Because of those issue we can't attend our games which is not good because
we loose of advantage about ball possession. We can't train team, we can't make changes to the team, if we play 2 or 3 games per day we don't have a chance to refresh condition which can lead to injuries etc etc...
I've tried all steps which you gave as an advice in HELP :
Clear the cache of your Internet browser – DONE
Ensure you are running the latest version of your browser - LATEST
Update your version of Adobe Flash Player and clear Flash cache – see the instructions below - UP TO DATE
Try playing on a different browser such as Chrome, Firefox, Internet Explorer - DONE
But nothing helps.
Buy Token section works, Win Tokens section works, Help section works, just game doesn't work !!!
We are spending real money to make good teams and get results as good as possible but because of issue we just loose them...

Kind regards
Dariusz "
Guys let me know please if you have any idea what is going on because clearly Nordeus doesn't feel responsible for this issue... and I hope they will not try to convince me (as always) that there is some problem on my side...

[Fred Holmes]

I have the exactly same problem man, i tryed log in to game from Explorer,firefox,chrome, today i even formated my pc but still same problem,, initializing and freezing.. i missed 3 days now.. and i sent 3 support help tickets with NO ANSWERS and i really getting tired of this crappy support nordeus have.. please help me to play again,,

[Dariusz Kulczyna]

To the Administrators of this 4um !
Why no one from right person can't answer to our questions ?
Do you people really don't care about people who are paying to play this game (on proper level) ?
Why you don't respect players ? We are doing this game and thanks to all of us you are making money out of this...
Regards
Dariusz

[Fred Holmes]

I have the exactly same problem man, i tryed log in to game from Explorer,firefox,chrome, today i even formated my pc but still same problem,, initializing and freezing.. i missed 3 days now.. and i sent 3 support help tickets with NO ANSWERS and i really getting tired of this crappy support nordeus have.. please help me to play again,,

Fred Holmes
OMG bad creds to your support team now, i been waiting for 2 days and no response from you guys, and my top11 team is having matches also and i can not log on to check everything and maintain my team.. fix this so i can play.. i tryed everything u say on support page but its not working!! i will sue you if you not fix fast, i paid alot of money for token just 2 days ago and now you making trouble for me to play!!

July 08, 2013 05:10
Fred Holmes
today i formated my pc and changed from win 7 to win 8 but after i reinstalled all flash and stuff, the game is still not starting for me.. its still freezing on intializing

July 08, 2013 13:31
Ivana
Nordeus
Hi Fred,

Thanks for contacting us.

In order to identify the problem faster and more efficiently, please:

1. Provide us a screenshot of the issue
2. Confirm us which browser are you using
3. Update your Flash player
4. Try to login from other browsers (Firefox, Chrome, Internet Explorer) clearing the cache. Here are 3 different ways to clear cache:

a. Refresh with CTRL + F5 - that will refresh with the clear cache.
b. Open some flash content (i.e. YouTube) -> Right click on content -> Global Settings -> In Storage tab click Delete All -> In Advanced tab click Delete all for Browsing and Settings.
c. Visit the following link and you will see detailed instructions how to clear the cache depending on the browser you use: Can not load the game : Nordeus Support

If the problem persists, please try to log in using some other computer or some other platform (Top Eleven is also available on iOS and Android platforms for mobile devices). Please let us know how everything above works, and then we will continue the investigation. You can find all our pieces of advice for technical issues in our Knowledge Base: Nordeus Support : Technical Help Take a look at it!

Feel free to contact us whenever you need our assistance.

Enjoy the game,
Top Eleven Support Team

Ivana | Customer Support Specialist | support@nordeus.eu








OH MY GOD SO CLEVER SUPPORT?!??!?!?!?!!!