Usually the only time tokens are removed from your account is if you revoked on an offer. If this isn't the case, open a detailed request (like what you have here) at Nordeus Support
Expressed above is my own opinion. ☻ Your results may vary. ▬ ▬ ▬▬ ▬ ▬▬ ▬ >BvB< ▬ ▬▬ ▬ ▬▬ ▬ ▬
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