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English Forum Moderator
It is weekend, Support is open weekdays.
I am sorry you lost your tokens but it sounds like a connection problem, were you on a phone? If I am forced to try to bid on the phone I make sure nothing else is running on the phone and I'm on wifi. They are unlikely to refund if it was a connection problem.
Expressed above is my own opinion. ☻ Your results may vary.
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