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Thread: can't log in

  1. #1
    Newbie
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    Bern, CH
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    can't log in

    it is the whole day that I can't log in to my account via PC and topeleven page.
    Someone else is experiencing this problem?

  2. #2
    Dreamer Bigfoot343's Avatar
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    Jun 2013
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    Portugal
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    You can't login, but what message you receive or what happens when you try the login? That type of info are helpfull to try help you...

    You can try:

    If your game doesn’t load, please:

    Clear the cache of your Internet browser – see the instructions below
    Ensure you are running the latest version of your browser
    Update your version of Adobe Flash Player and clear Flash cache – see the instructions below
    Try playing on a different browser such as Chrome, Firefox, Internet Explorer


    Clear Your Browser Cache:

    Clearing your cache helps to prevent many loading errors. In order to clear your cache, read carefully the instructions below for each browser:


    Internet Explorer:

    Click on the 'Tools' menu from the top of your browser
    Then scroll down to 'Internet Options'
    Under the General tab, there is a category called Browsing history
    Click on Delete
    You will be prompted with a selection of check-boxes. Please check only the box for Temporary Internet files and press the delete button at the bottom of the popup. Refresh your browser and reload the game.



    Firefox:

    Choose the Tools menu from the top of your browser
    Scroll down and select Clear Recent History
    You will be prompted with a selection of check-boxes. Please check only the box for Cache and press the Clear Now button at the bottom of the popup. Refresh your browser and reload the game.



    Chrome:

    Click on "Customize and Control Google Chrome" in the upper right corner of your browser
    Click on "Tools"
    Under the Privacy category, select 'Clear Browsing Data'
    Check the box that says 'Empty the cache' and select 'Clear browsing data'. Refresh your browser and reload the game.



    Clear Your Flash Cache:

    If your are still having problems loading the game, please try clearing your Flash cache:

    To Clear your Flash cache, visit this site: Adobe - Flash Player : Flash Player Help...
    You will see the Adobe Flash Player Settings Manager
    Click on the last tab on the right (the folder Icon). Within this tab you will see a button: "Delete All Sites."
    Click on this button and confirm
    Reload your game

  3. #3
    English Forum Moderator Cat Harrison's Avatar
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    I am also having issues. I can log in from Facebook but not main site. I am going to try restarting my router, sometimes that is a problem.

    That wasn't it either. I've tried everything and still: can't log in-untitled.jpg

    Facebook still works though I haven't tried my phone.
    Last edited by Cat Harrison; 03-07-2014 at 02:03 AM.
    Sherifon likes this.
    Expressed above is my own opinion. Your results may vary.
    ▬ ▬ ▬▬ ▬ ▬▬ ▬ >BvB
    < ▬ ▬▬ ▬ ▬▬ ▬ ▬
    [SIGPIC][/SIGPIC]

  4. #4
    Newbie
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    Bern, CH
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    thanx for the suggestion, now it works fine again
    same as for Cat Harrison, the page was stucked in the loading step.
    bye bye
    lucy

  5. #5
    English Forum Moderator Cat Harrison's Avatar
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    Mine's ok now too...
    Expressed above is my own opinion. Your results may vary.
    ▬ ▬ ▬▬ ▬ ▬▬ ▬ >BvB
    < ▬ ▬▬ ▬ ▬▬ ▬ ▬
    [SIGPIC][/SIGPIC]

  6. #6
    Dreamer
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    May 2014
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    Beni Suef, Egypt
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    Quote Originally Posted by Cat Harrison View Post
    I am also having issues. I can log in from Facebook but not main site. I am going to try restarting my router, sometimes that is a problem.

    That wasn't it either. I've tried everything and still: Click image for larger version. 

Name:	Untitled.jpg 
Views:	34 
Size:	72.6 KB 
ID:	20452

    Facebook still works though I haven't tried my phone.
    this problems happens to me 1-2 days each week and still didn't find a solution .. "The problem exists right now"
    Server 52

  7. #7
    English Forum Moderator Cat Harrison's Avatar
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    It might be fluctuating internet speed, I get it when my connection is too slow sometimes. Thats when I restart the router and mostly that fixes it.
    Expressed above is my own opinion. Your results may vary.
    ▬ ▬ ▬▬ ▬ ▬▬ ▬ >BvB
    < ▬ ▬▬ ▬ ▬▬ ▬ ▬
    [SIGPIC][/SIGPIC]

  8. #8
    Dreamer
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    May 2014
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    Beni Suef, Egypt
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    hmm my net speed is so fast, downloading atm with more than 1m.b/sec.
    but I will try restarting router too

    Edit : restarting the router didn't work firefox time till the problem fixes itself.
    Last edited by Sherifon; 09-29-2014 at 07:38 AM.
    Server 52

  9. #9
    Newbie
    Join Date
    Jan 2021
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    Many a times we encounter google not working while browsing chrome and so browsing becomes tedious. These errors are mainly due to cache issues so to fix err_cache_miss we need to do simple things like checking internet connectivity , clearing google chrome browsing data ...