No sooner did I post the above post, I get this email

Dear User,


After investigating your request, we regret to inform you that ticket #1222798 cannot be approved. Unfortunately, our system has indicated that the offer was not completed as to the company's and the advertiser's requirements.


Please let us know if we can be of any further assistance.


Seriously what gives? I was a new customer (never even heard of the site before) deposited the required amount (£15) then played with all the money?

What makes it worse is the website was a compete rip off. My partner had a quick go on the slots after playing bingo, which you can't use any bonus cash on, so takes it directly from any cash balance. She won £50, but when she tried to withdraw it said minimum deposit before any withdrawal was £20. So she deposited another £10 only to get a message saying we need to deposit a further £91 before withdrawal. So looks like I've been ripped off across the board and I'm not happy at all