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Thread: connection problem

  1. #1
    Newbie
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    Jul 2014
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    connection problem

    I'm playing topeleven on my iphone and I'm in level 9. it's been 1 week that I have logging in problem when I'm on wifi. whenever I try to log in it time out and says : connection was closed. Do you want to reconnect?
    but I have no problem logging in and get into game using 3G.
    how can I solve this? what's wrong?

  2. #2
    English Forum Moderator Cat Harrison's Avatar
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    Did you try resetting your router? It sounds like an internet issue.
    Expressed above is my own opinion. Your results may vary.
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  3. #3
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    it is not my wifi problem. I use wifi for anything else on my phone but when it comes to t11 I have to turn off my wifi and use 3G to be able to log in it.

  4. #4
    English Forum Moderator Cat Harrison's Avatar
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    I'm sorry to say, for me it is usually other way around, so not sure what else to try. Perhaps someone who has experienced that will post here, but.. in the meantime..

    You might want to ask Nordeus Support
    or on Twitter (new!):https://twitter.com/TopElevenHelp
    Expressed above is my own opinion. Your results may vary.
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  5. #5
    Dreamer
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    Mar 2014
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    Quote Originally Posted by Has San View Post
    it is not my wifi problem. I use wifi for anything else on my phone but when it comes to t11 I have to turn off my wifi and use 3G to be able to log in it.

    I have that problem with my iPhone and work's wi-fi, there's something about the combination of the two and the login via Facebook that doesn't work. Anywhere else my phone is fine on either wifi or 3G.

  6. #6
    Newbie Fatal_Error's Avatar
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    What ist the error message you get? Can you please provide us a screenshot of that?
    Please do not contact me if you have some questions or trouble with the game. Please use one of the follow options:
    Support|Knowledge Base|Bugs and technical issues

    -Nordeus Player Experience Agent-

  7. #7
    Newbie
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    Jul 2014
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    error message is :

    Connection was closed. do you want to reconnect?

  8. #8
    Dreamer
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    Mar 2014
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    Quote Originally Posted by Fatal_Error View Post
    What ist the error message you get? Can you please provide us a screenshot of that?
    I get connection problem-photo-2.jpg which hangs for a couple of minutes, followed by connection problem-photo-1.png.

    My Facebook app works fine, and any webpages via my browser (Safari) load fine