Won CL, no reward

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05-31-2016
Anders Lord

Won CL, no reward

This is actually a question to Nordeus, but I post it here now.
Last season I won the Champions League. In the past, when that has happened, or I have won the league, or the cup, or even finished second or third, I have been handsomely rewarded with money at the end of the season.
This time, I didn't get a penny. Yes, I got the glory and the trophy, but I would think I should get something in the financial area as well. I wrote a mail to player support, got confirmation they have received it, but no further reply. And no money.
This makes me a little disappointed. Can anyone offer an explanation, please?
05-31-2016
khris

Stolen? did you made the contract for the security guard for the stadium?
05-31-2016
khris

Was a joke, contact the support, last option in the right:
;)

https://nordeus.helpshift.com/a/top-...manager/?p=web
05-31-2016
nikolgiorgos

better here in bugs section.
Are you sure you didn't get any reward ?
* actually it's the money of the final and the winner.
The other rewards, you take them after the games.
06-02-2016
dokotoda

And chances are that you'll never get it. They are thieves and pathetic in sorting out queries. All items have become ridiculously expensive and to spend cash money on tokens every month per season and not be rewarded for it or acknowledged for it, shows that nordeus are not interested in the people that make this game tick. I personally had previous credit card transactions dishonoured by them and besides, they failed to restore my team of 38 seasons that I had spent a **** load of money on. Sorry to say this but NORDEUS is pathetic and useless at customer support.

Sent from my SM-G900F using Tapatalk
06-02-2016
Arion

@Anders Lord the money isn't given as a lump sum, but at the finish of each game. So if you won the final, you'll only get the money you'll receive by Playing the final and the money you'll get by winning the trophy. You'd got all money before. If you hadn't got anything, then something's fishy. Contact Nordeus.
06-02-2016
Moi

Quote:

Originally Posted by Anders Lord

This is actually a question to Nordeus, but I post it here now.
Last season I won the Champions League. In the past, when that has happened, or I have won the league, or the cup, or even finished second or third, I have been handsomely rewarded with money at the end of the season.
This time, I didn't get a penny. Yes, I got the glory and the trophy, but I would think I should get something in the financial area as well. I wrote a mail to player support, got confirmation they have received it, but no further reply. And no money.
This makes me a little disappointed. Can anyone offer an explanation, please?

As someone mentioned, cash reward is not given as a full lump sump at the end of the tournament (like it happens in League) but after every match. The cash for winning the final is mentioned in the rules of the competition, but remember that you will only get this small amount when winning, because you have to add there all the other cash rewards you already got for every step of the competition (final, semi-final, quarter finals, 1/8, group phase).

If you still think there has been a problem, please contact our Support team using the ingame Help button ("?", next to Settings) and we will check it.
06-02-2016
Moi

Quote:

Originally Posted by dokotoda

And chances are that you'll never get it. They are thieves and pathetic in sorting out queries. All items have become ridiculously expensive and to spend cash money on tokens every month per season and not be rewarded for it or acknowledged for it, shows that nordeus are not interested in the people that make this game tick. I personally had previous credit card transactions dishonoured by them and besides, they failed to restore my team of 38 seasons that I had spent a **** load of money on. Sorry to say this but NORDEUS is pathetic and useless at customer support.

Sent from my SM-G900F using Tapatalk

Hi Manager, sorry to hear that. If you want to send me by Private Message data about this team I will contact our Support team and look over this issue.

We usually have no problems in restoring old teams, actually we released a feature last year that automatically detects users "coming back" and restores their old teams. In the rare cases an old team could't be recovered (because it had been deleted due to long inactivity) we would restore this purchases to another team of your choice. Please send me this data and I will look into that.
06-03-2016
Anders Lord

I did get some money directly after the final, maybe 6-7 million, which I assumed to be income from gate, merchandise and the likes. I remember from earlier seasons when I have claimed a trophy like the cup or CL I had 30-50 million at the end of the season. And since this is level 15 I would have expected more, not less...
06-04-2016
nikolgiorgos

Quote:

I did get some money directly after the final, maybe 6-7 million

probably it was that.
A good idea is to keep a shot in a file on your pc, for every season.
Finance at day 1 and finance at last day.
I always do that, keeping some records.
(for fun, not for safety, as I didn't remember any case like this)
06-05-2016
Anders Lord

Thanks nikolgiorgos.
06-06-2016
Graeme Mckenzie

Quote:

Originally Posted by nikolgiorgos

probably it was that.
A good idea is to keep a shot in a file on your pc, for every season.
Finance at day 1 and finance at last day.
I always do that, keeping some records.
(for fun, not for safety, as I didn't remember any case like this)

but then as a moderator isn't that what you're paid for? To provide the body swerve....don't play left midfield do you ... I could use a good dribbler
06-08-2016
Moi

Quote:

Originally Posted by Anders Lord

I did get some money directly after the final, maybe 6-7 million, which I assumed to be income from gate, merchandise and the likes. I remember from earlier seasons when I have claimed a trophy like the cup or CL I had 30-50 million at the end of the season. And since this is level 15 I would have expected more, not less...

These milion you got at the end of the other season were probably coming from League lump cash rewards, not CL
06-08-2016
nikolgiorgos

2 Attachment(s)

Quote:

Originally Posted by Graeme Mckenzie

but then as a moderator isn't that what you're paid for? To provide the body swerve....don't play left midfield do you ... I could use a good dribbler

well, let me enlighten you a little.
I 'm a mod (with the green letters). I 'm not an employ of TE, just an old member of the forum and mostly responsible for the members, guest , friends of the forum (English or the other languages forums) to keep the rules.
That's why I deleted a post of yours - profanity was the reason.
I 'm just a simple player of the game, with some token for my reward every month.
I also try to help other members of the forum at one part just making some things clear (like "why my players lost a star", "why I can't make an offer to a player", "why I didn't promote in CH.L. knock outs", " why I promoted to the next level" , "where is my competition prize" and so).
I also try to give help, advice, mini or bigger guides to other managers but I do that because I want.

That's what I said here, sharing something I do every season
keeping my finance at day 1 and the last day of the season, to have a better idea how I did it.
That's a tip, not an obligation ;)
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