What the hell is going on:

When starting up T11 this morning, I saw that support did reply.
But because I had an important second leg cup match I did not read it right away. After that I had the first leg of the assocation.
After that was done I opened the ticket. And it was gone, i could only open a new ticket.
I did with and told them the thing above.
Do u think they can get my previous ticket back?