Hey @WaliD7 ! Sorry to hear about your situation :/

Regarding the mobile version, did you try reinstalling the app as a whole? That usually resolves a lot of problems.

When it comes to the web version, please try these steps:
1. Clear the browser cache and cookies.
2. Try loading the game through facebook.com as well.
3. Try loading the game through another browser - Both via topeleven.com & facebook.com

Let me know how it goes!