Watch video not rewarded pack

[vnd191]

I am Vietnamese, my English is not very good, hope everyone understands what I say
I have been playing this game for almost 5 years
I watch free videos but every day I get only 2 to 3 pack. Then watch the next video will not be added
Look forward to the support I can continue to stick with the game
I submitted a support request but was not responded (attached photo).