Good afternoon,
I have been having problems in the videos of the suitcases, sometimes there are 4 videos, then there is no more, I update the advertising id, I clear the cache, the same thing happens.
A week ago I saw the 25 + 15 videos without problems, since yesterday this bug came back.
I know from Rodrigo Paiva's group that many people complain about the same bug.
Top Eleven has many servers, some servers have bugs, other servers have no bugs in the videos.
You should analyze this better, so that the videos of the suitcases never fail. Nowadays suitcases are important for the game.