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  Click here to go to the first staff post in this thread.   Thread: No longer able to attach pics to TE support

  1. #1
    Join Date
    Jul 2016

    No longer able to attach pics to TE support

    The Contact Us support feature no longer allows me to attach pics to support requests. The top eleven app tries to access my photos then completely crashes.

    I already deleted the app from my phone and reloaded the Top Eleven app.

    Note I can write and submit text to support, but pics will always crash the app.

    I am on an iphone. I also believe this started some time after the latest TE upgrade.

    Sent from my iPhone using Tapatalk

  2.   This is the last staff post in this thread.   #2
    Pro Jeeves's Avatar
    Join Date
    Jul 2016
    In your threads, administrating things up!
    Hey Sqltom,

    This is an old issue that was fixed actually. So I'm not sure what's causing it.

    The system we use for communication between support and the players, called Helpshift, was supposed to go through a short maintenance. But the most that could have happened during that period would be a downtime and no issues with sending shots. :/

    I'll ask around and see if I find anything.
    Mean while can you tell me what's exact model of your device?